Rights & Responsibilities

iCare Members Information
Rights & Responsibilities

As an iCare Member:

  • You have the right to ask for an interpreter and have one provided to you during any Medicaid covered service.
  • You have the right to receive the information provided in the iCare member handbook in another language or another format.
  • You have the right to receive health care services as provided for in Federal and State law. All covered services must be available and accessible to you. When medically appropriate, services must be available 24 hours a day, seven days a week.
  • You have the right to receive information about treatment choices including the right to request a second opinion.
  • You have the right to make decisions about your health care.
  • You have the right to be treated with dignity and respect.
  • You have the right to be free from any form of limitation or separation used as a means of force, control, ease or "payback."
  • You have civil rights. Independent Care Health Plan provides covered services to all eligible members regardless of:
    • Age
    • Race
    • Religion
    • Color
    • Differing Ability
    • Sex
    • Sexual Orientation
    • National Origin
    • Marital Status
    • Arrest or Conviction
    • Record
    • Millitary Participation
  • All medically necessary covered services are available to all members.
  • All services are provided in the same manner to all members.
  • All persons or organizations connected with iCare who refer or recommend members for services shall do so in the same manner for all members.
  • Translating or interpreting services are available for those members who need them. This service is free.


Things you need to do as a member of iCare are listed below. If you have any questions, please call Customer Service at 1-800-777-4376 (TTY: 1-800-947-3529). We’re here to help.

  • Get familiar with your covered services and the rules you must follow to get these covered services.
  • If you have any other health insurance coverage or prescription drug coverage in addition to our plan, you are required to tell us. Please call Customer Service to let us know.
  • Tell your doctor and other health care providers that you are enrolled in our plan.
  • Help your doctors and other providers help you by giving them information, asking questions, and following through on your care.
  • To help your doctors and other health providers give you the best care, learn as much as you are able to about your health problems and give them the information they need about you and your health. Follow the treatment plans and instructions that you and your doctors agree upon.
  • Make sure your doctors know all of the drugs you are taking, including over-the-counter drugs, vitamins, and supplements.
  • If you have any questions, be sure to ask. Your doctors and other health care providers are supposed to explain things in a way you can understand. If you ask a question and you don’t understand the answer you are given, ask again.
  • Be considerate. We expect all our members to respect the rights of other patients. We also expect you to act in a way that helps the smooth running of your doctor’s office, hospitals, and other offices.
  • Tell us if you move. If you are going to move, it’s important to tell us right away. Call Customer Service at 1-800-777-4376 (TTY: 1-800-947-3529).

Call customer service for help if you have questions or concerns. We also welcome any suggestions you may have for improving our plan.

Modified: 2/21/2018

  • Independent Care Health Plan
  • 1555 RiverCenter Drive, Suite 206
  • Milwaukee, WI 53212
  • Customer Service: 1-800-777-4376
    • 24 hours-a-day, 7 days-a-week
    • (Office Hours: Monday-Friday, 8:30 a.m. to 5:00 p.m.)
  • TTY: 1-800-947-3529
  • Fax: 414-231-1092
  • All content and images unless otherwise indicated are
  • Copyright © 2018 Independent Care Health Plan