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COVID-19 Updates for Providers

from iCare Prior Authorization

By Julie Schmitz

March 31, 2020

Hello to iCare Providers.

Today's update has two key objectives.

First, we want you to know that iCare is fully operational & able to receive and send faxes. The COVID-19 situation has changed the way we work, but not our ability to serve you. We do not anticipate any delays in our processing of all requests and will continue to work at the same capacity throughout this emergency.

Second, iCare will continue to follow the Centers for Medicare & Medicaid Services (CMS) and the Department of Health Services (DHS) guidelines during the COVID-19 pandemic. The Prior Authorization Department is instituting the following changes in our standard policies to ease the burden on our providers and our members during this time.

Thank you for your continued service to iCare members during this challenging time. If you have any additional questions regarding telehealth services, please email to

Coverage and guidance from CMS and DHS is rapidly changing to meet the needs of Medicare and Medicaid providers and beneficiaries. iCare is making best efforts to update the information above timely. However, to ensure you are obtaining the most current guidance, we encourage providers to keep abreast of any COVID-19 announcements from CMS (CMS Current Emergencies General Information & Updates), DHS (COVID-19: ForwardHealth News and Resources) and the CDC (Center for Disease Control’s Coronavirus webpage).

Last Updated 3/31/20


Julie Schmitz is iCare's director of Prior Authorization

Julie Schmitz

Julie Schmitz is Prior Authorization Manager for iCare. 

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