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Coronavirus Information for Providers 

By iCare

COVID-19 is a developing situation and iCare continues to monitor it. This page will be a central location for providers to view updated information and announcements from iCare related to COVID-19.


HHS Extends Application Deadline for Medicaid Providers -  August 4, 2020

According to Betsy Genz, Director of Bureau of Adult Programs and Policy for the Wisconsin Division of Medicaid Services, the federal Health and Human Services (HHS) has extended the deadline for Medicaid providers to submit applications to obtain COVID related funding to Friday, August 28, 2020. This is not the same as Wisconsin’s COVID funding. Medicaid and Medicaid waiver providers are encouraged to submit applications. There is funding available!

Here is the press release with more information:


Electronic Visit Verification Launch Date -  June 29, 2020

The Wisconsin Department of Health Services has set a new launch date for Electronic Visit Verification (EVV). The soft launch date will be November 2, 2020. EVV will be required for all personal care and applicable supportive home care services paid for by Medicaid from this date. DHS has also modified plans for EVV training. DHS will initially be conducting training through live webinars and on-demand recording only. In-person trainings may be added at a later date, if appropriate. Information on signing up for the trainings will be provided in late July. Trainings will start in mid-August.


Interim Guidance for Immunization Delivery & Vaccinating during COVID-19 -  June 24, 2020

Please see the bulletin posted by the Wisconsin Department of Health Services on safe immunization delivery during the COVID-19 pandemic. Please share this information widely.

Highlights include:

  • Considerations for routine administration of all recommended vaccinations for children, adolescents, and adults, including pregnant women.
  • General practices for the safe delivery of vaccination services, including considerations for alternative vaccination sites.
  • Strategies for catch-up vaccinations.


COVID-19 Activity Level Data Dashboard -  June 23, 2020

The Wisconsin Department of Health Services has launched a new data dashboard providing information on COVID-19 activity level by county and region in Wisconsin.  Our blog has more information about this helpful new dashboard tool.


Return to Work Guidance for Health Care Workers -  June 15, 2020

The Wisconsin Department of Health Services has released guidance for those health care workers who tested positive for COVID-19 that are now asymptomatic.  Read about it in our blog article.


Coronavirus Relief Assistance  April 23, 2020

The US Small Business Administration is offering funding programs like the Payroll Protection Program, which can assist providers like you and your small business during the coronavirus pandemic.  Read our blog article for more information about how your small business may qualify. 


Long Term Care Pandemic Plan Checklist  April 22, 2020

Planning for pandemic influenza is critical for ensuring a sustainable healthcare response. The Department of Health and Human Services (HHS) and the Centers for Disease Control and Prevention (CDC) have developed a Pandemic Plan Checklist to help long-term care and other residential facilities assess and improve their preparedness.


iCare's Operations team has added a COVID-19 Claims and Coverage Webinar  April 20, 2020

The Webinar and other resources can also be found on our Prior Authorization Education page:


DHS Now Recommends Health Care Providers Test All Patients with Acute Respiratory Illness for COVID-19  April 17, 2020

The DHS Health Alert Network advises testing those with acute respiratory illness for COVID-19. At this time, overall laboratory capacity can support testing for many patients in outpatient settings who have symptoms suggestive of COVID-19, and there are important public health reasons for doing so. Read the full article from DHS.


Watching Out for Wisconsin's Children and Families  April 17, 2020

As Wisconsin keeps physically healthy by staying Safer at Home, children have fewer interactions with many of the professionals trained to observe and mandated to report suspected child abuse.  It is critical now, more than ever, for all of us to know the signs of child abuse and know how to report them.  Read the full article from DHS.


Volunteer to support Wisconsin's COVID-19 response   April 13, 2020

Are you interested in playing a critical role in helping Wisconsin’s health care system respond to the COVID-19 pandemic?  Volunteer now!


Childcare for Essential Workforce update for Providers  April 7, 2020

The Department of Children and Families is connecting Essential Workforce to Childcare.  For more information, read the full blog article.


General Telehealth Overview for Providers  March 25, 2020

Blog article offers providers the latest information about telehealth services from CMS (Medicare) and DHS (Medicaid).


Update: Strategic National Stockpile Order Process  March 25, 2020

A limited supply of personal protective equipment (PPE) from the Strategic National Stockpile (SNS) is available for distribution. This update supercedes a previous announcement from 3/24/20. Learn more


General Provider Telehealth and Telemedicine Tool Kit  March 23, 2020

With the emergence of the virus causing the disease COVID-19, there is an urgency to expand the use of technology to help people who need care, and keep vulnerable beneficiaries in their homes while maintaining access to the care they need.  View the Telehealth Tool Kit to assist you in serving your patients and our members by using telehealth.  Here you'll learn about virtual check-in, e-visits, telemedicine, state statutes, guidelines, and more.


Provider News Bulletin: Provider Response Requested!  March 20, 2020

Medicare and Medicaid Telehealth Services for COVID-19.  View the latest news bulletin and take our survey.


Flyers to post in your office or community -   March 20, 2020

Two new flyers are available from the Wisconsin Department of Health Services (DHS) for use in local communities. One flyer has tips for staying safe while shopping and the other has tips for staying safe while in a group setting like a homeless shelter or a correctional facility.

What can I do with the flyers? Some options, include:

  • Print and post in your office or place of business.
  • Send to local organizations and businesses as a resource they are welcome to print and share.

Share with friends and family to send to their networks.


Personal Protective Equipment  March 19, 2020

View the Provider News Bulletin regarding Personal Protective Equipment arriving soon in Wisconsin in response to high demand during the COVID-19 pandemic.


COVID-19 Frequently Asked Questions (FAQs)  March 13, 2020

Today, the Centers for Medicare & Medicaid Services (CMS) is posting Frequently Asked Questions (FAQs) to the website to aid state Medicaid and Children’s Health Insurance Program (CHIP) agencies in their response to the 2019 Novel Coronavirus (COVID-19) outbreak. CMS is taking this action in its continuing efforts to protect the health and safety of providers and patients, including those who are covered by Medicaid and CHIP.

A press release with further information can be found here:

The COVID-19 FAQs for State Medicaid and CHIP agencies can be found here:

These FAQs, and earlier CMS actions in response to the COVID-19 virus, are part of the ongoing White House Task Force efforts. To keep up with the important work CMS is doing in response to COVID-19, please visit the Current Emergencies Website.


Provider News Bulletin: Coronavirus Coding Guidelines  March 2, 2020

View the Provider News Bulletin regarding official CMS Coding Guidelines related to Coronavirus released by the CDC.


Provider News Bulletin: Coronavirus Info for Providers  Febuary 2, 2020

View the Provider News Bulletin regarding how providers can help their patients make smart choices to protect against coronaviruses.


What is Coronavirus?  January 31, 2020

Coronaviruses are a large family of viruses, some causing illness in people and others among animals. 2019-nCoV is a new coronavirus that can cause mild to severe illness. iCare wants providers to be informed so you can help your patients make smart choices. Below find links that answer questions like:

  • What is 2019-nCoV?
  • What are the signs and symptoms?
  • How does it spread?
  • Who is most at risk?
  • How can I protect myself?

More information is available in this article from the Milwaukee Health Department.

iCare cares about provider education

There are also a variety of resources, including :

  • Interim Guidance for Health Care
  • Preparedness Checklists
  • Many more. 

More information is available in the article from the Center for Disease Control and Prevention.

iCare wants to help you stay abreast of the latest recommendations in this emerging situation. 


Last Updated 8/04/20

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