By Kirk Heminger - iCare Director of Marketing
February 18, 2020
The iCare Provider Service Excellence Award recognizes iCare contracted providers who have offered our members superior service that exemplifies iCare’s mission.
Providers can be nominated by iCare Employees or others; nominations are reviewed by a Provider Rewards Program committee. Winning providers receive:
Dr. Mark La Fave is a psychotherapist at Shorehaven Behavioral Health. He was nominated by iCare RN Care Manager, Heather Block. One of Heather’s members had spent most of his life in and out of jail. Heather connected him with multiple providers, including Dr. La Fave. During a care conference, Heather shared that iCare was providing assistance including medical, behavioral health, housing, clothing, appointment coordination and reminders.
Dr. La Fave requested jail records to learn how the member’s behavioral health was being managed and treated while incarcerated. He regularly contacted the member’s Primary Care doctor to provide updates and discuss methods to treat the member as a whole person, not just his behavioral health. He coordinated care with the member’s family. He assisted the member with strategies to remember to take his medications and attend appointments. Dr. La Fave would call Heather after each session with updates and upcoming appointments. Dr. La Fave even provided his personal number to Heather in case she had urgent updates on a day he was not in the office.
The member went from having weekly sessions, to biweekly, and ultimately completed therapy -- with an open invitation to restart sessions if the member feels the need.
iCare RN Care Manager, Heather Block.
Congratulations to Dr. La Fave!
H2237_ IC2395_C Last Updated 2/18/20
Kirk Heminger - iCare Director of Marketing
Kirk directs marketing for iCare. He joined iCare in April of 2017. In addition to over 12 years of insurance experience, he also has experience leading marketing and lead generation in the technology industry and began his career as a copywriter for an advertising and graphic design agency. He has a Journalism degree from the University of Wisconsin – Eau Claire. His current responsibilities include leading a talented team of individuals to implement branding, advertising, lead generation, communications, public relations, events, sponsorships and digital strategy.
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