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DHS Report Card Gives iCare Medicaid SSI Plan Top Overall Rank

By Kirk Heminger

 October 1, 2019 

The iCare Medicaid SSI Plan was the highest-overall-ranked Medicaid SSI Health Maintenance Organization by the Wisconsin Department of Health Services in their 2017 HMO Report Card released June 13, 2019.

iCare Medicaid SSI Plan ranked #1 by Wisconsin DHS

Star Rating System

Each HMO received 1 to 5 stars (more stars for better performance) in each major area of care, based on how well it performed compared to national benchmarks.

The Report Card also has an overall quality scores for all major areas of care. Five stars is the highest score. The iCare Medicaid SSI Plan achieved scores of 5 stars on Staying Healthy and 4 stars on Living with Illness and Mental Health Care. 2 stars were given for Emergency Department Visits, for an overall score of 3.7, the highest ranking of the eight plans in the Report Card.

About the Report Card

The HMO Report Card reviews quality of health care that Wisconsin Medicaid members received from Medicaid SSI Health Maintenance Organizations (HMOs) in 2017. This is the most recent Report Card. For SSI HMOs, it includes ratings compiled about four major areas of care:

1. Staying Healthy

2. Living with Illness

3. Mental Health Care

4. Emergency Department Visits

View the Report Card


Proud Reaction

“Scores like these prove that iCare’s model of care is working for our members,” said Ricky Santos, iCare iCare Director of Care Coordination. Michael Servais, also an iCare Director of Care Coordination added, “We’re always working to find even better ways to keep our members healthy and to help them enjoy their quality of life--even if they have had health issues. It takes a broad effort across iCare to bring it all together… including buy-in from the members themselves. It’s rewarding to be noticed for our successes.”

H2237_ IC206 DHS Approved 09/27/19
Last Updated 10/01/19


Kirk Heminger

Kirk Heminger - iCare Director of Marketing

Kirk directs marketing for iCare. He joined iCare in April of 2017. In addition to over 10 years of insurance experience, he also has experience leading marketing and lead generation in the technology industry and began his career as a copywriter for an advertising and graphic design agency. He has a Journalism degree from the University of Wisconsin – Eau Claire. His current responsibilities include leading a talented team of individuals to implement branding, advertising, lead generation, communications, public relations, events, sponsorships and digital strategy.

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