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Over-the-Counter Program

Buy through your OTC catalog or in-store


You're in control: Use your OTC prepaid debit card to buy OTC items in a retail store or pharmacy or order over the phone or online.

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Each month iCare will deposit funds into an account that is linked to a prepaid benefits card so you can purchase the over-the-counter (OTC) items you may use every day, like bandages, pain relievers, cold medicine, toothpaste, vitamins, and much more. This is an additional benefit that does not cost you anything. You pay a $0 co-pay, $0 co-insurance, and $0 deductible.

iCare offers added benefits like an OTC debit card that allows you to purchase over the counter items in store, over the phone, or online.

How the Program Works

You will get a prepaid benefits card in the mail. The card will be activated. And your first month’s OTC dollar amount will be loaded onto the card.  NOTE: It is important to keep the benefits card in your wallet, purse, bag – anywhere safe because you will use the same card as long as you are a member.

You can purchase OTC items in two ways:

  1. NEW FOR 2020: Purchase OTC items in a participating retail store or pharmacy.
  2. Or if making a trip to the store is hard, you can use the OTC product catalog and place an order using your prepaid benefits card by calling DrugSource, or order on the DrugSource website for your plan


Purchasing Items in a Retail Store or Pharmacy

You can use your OTC prepaid benefits card to purchase approved or covered OTC items  in a retail store. You cannot use your card on a retail store's website. (You can, however, purchase from the DrugSource website for your plan. )

To locate additional retailers and/or look-up items available to purchase, visit

You can make as many purchases as you want, up to your plan's monthly amount. 

Please note: Every retail store and/or pharmacy has their own return policy. Be sure to check the return policy at the store(s) you shop at prior to purchasing products.

How it works:

  1. Take your OTC prepaid benefits card with you to a participating store.
  2. Select the approved items you want to purchase then proceed to the store checkout lanes.
  3. When you are making a purchase, you can give your prepaid benefits card to the person at the register. You do not need a prescription and do not need to go to the pharmacy window. You can also swipe the card using the debit/credit card swipe machine for payment, if it is available. Purchases of approved items are automatically deducted from your card balance.  If you don’t use your entire monthly amount, the remaining money will carry over to the next month. The remaining balance reverts to iCare at the end of the year OR if you disenroll.
  4. The payment will automatically be made from your account as long as you have enough money in the account. Always keep your receipts of purchases and payments for your records and to track the amounts you spent.

Retail stores or pharmacies you can use include: 

  • DrugSource
  • CVS (Stand alone pharmacies. Card IS NOT good at the CVS Pharmacies located in Target).
  • Dollar General
  • Family Dollar
  • Rite Aid
  • Walgreens
  • Walmart

Eligible Products

Examples of OTC (over-the-Counter) drugs. iCare offers these OTC items and many more.

OTC (over-the-counter) items are available without a prescription or simply "over the counter." OTC drugs are in contrast to prescription drugs that require a doctor's order. Whether you buy through a store or your catalog, a wide variety of products are OTC-eligible, in categories including:

  • Batteries (hearing aid)
  • Cold & Allergy 
  • Compression Support
  • Diabetes Care 
  • Digestive Health 
  • Eye & Ear Care
  • Feminine Care
  • First Aid
  • Foot Care
  • Health Supports
  • Home Diagnostics & Patient Aids for Daily Living 
  • Home Health Care 
  • Incontinence
  • Oral Care
  • Pain Relief
  • Patient Skin Care
  • Physical Fitness & Exercise Equipment 
  • Skin Care
  • Smoking Deterrents 
  • Sun Care 
  • Vitamins & Dietary
  • Supplements 
  • Weight Management & Nutritional Foods 

View the OTC Network Medicare Catalog for more information about items within these catagories.

For examples of specific products available through your OTC catalog or through retailers, view the OTC list. Products may vary by store. 

Purchasing Using Your OTC Catalog

DrugSource is the preferred vendor for catalog purchases. You can purchase lower-cost generics or familiar brand-name products. Your OTC benefit lets you make the choice!

Look over the list of eligible items in this catalog. Then organize your order by using the forms in the back of this catalog. These forms were created to make it easy for you to place your order over the phone. Be sure to write your Plan ID number on the form or have your ID card handy. You should also have your prepaid benefits card with you when you make the call.

NOTE: Due to the personal nature of these products, returns are not accepted. You are only allowed one purchase every month,  but you can order as many items as you wish on that transaction.

When you are ready, you can place your order by phone or on the website. To order by phone, call DrugSource at 1-877-319-9667 (TTY 1-800-526-0844), Monday – Friday, 8:30 a.m. – 10:00 p.m. 

Items will be shipped to your home FREE of charge.

What You Need To Know About Your OTC Acccount

Your plan will not cover additional types or classes of products not belonging to the categories on the Centers for Medicaid and Medicare Services OTC list. OTC items may be purchased for the use of member’s use only. You cannot purchase items for friends or family members. This benefit is ONLY for you — the Plan member. Some items, under certain circumstances, may be covered under either Part B or Part D. When you receive these items under Part B or Part D, you may not purchase these items through your OTC benefit.

Checking Your Balance

You can check the balance on your prepaid benefits card at any time by:

  • Calling 1-888-682-2400. You will be asked to enter your OTC card number. The number is also on the back of your card.
  • Visiting the online member portal at Once on the site, you will be asked to enter your OTC benefit card number.
  • Calling Customer Service at 1-800-777-4376 (TTY 711) or the Pharmacy Services Helpline: 1-866-938-0406 (TTY 711).

Replacing Your OTC Card

If you happen to lose your benefits card or it gets stolen, call Customer Service at 1-800-777-4376 (TTY 711). A replacement card will be mailed to you within 7-10 business days.

Last Updated 10/1/19


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