Independent Care Health Plan has taken steps to educate and actively involve members with their health care. We believe that a frequent and consistent message on patient safety will help you to reduce the potential for error in your health care. The Five Steps to Safer Health Care was developed by the federal government with this goal in mind.
iCare ensures that our members have seemless and uninterrupted medical care in a public health emergency.
When the president, governor or secretary of Health and Human Services declares a disaster or a public health emergency, iCare takes the following actions so that our members in the affected areas can get the medical care they need.
The actions we take include:
- Covering Medicare Parts A and B services and supplemental Part C plan benefits at non-network hospitals and other medical facilities
- Waiving all requirements for primary care physician (PCP) referrals
- Providing enrollees with the same cost-sharing they would receive at an in-network facility
- Removing prescription drug limitations such as “Refill too soon” rejection notices that prevent replacing lost medications
All of these changes become effective immediately.
These actions remain in effect until:
- the president, governor or secretary of Health and Human Services declares the public health emergency or disaster has ended; or,
- 30 days have passed since the disaster or emergency was declared, and no end date was identified.
If iCare is also affected by the disaster and cannot resume operations by the end of the disaster or public health emergency, we will notify the Center for Medicare and Medicaid Services (CMS) and will update the iCare website, when and if we are able, to provide information about iCare’s operational capabilities.