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iCare Provider Portal


Access the Provider Portal




iCare's Provider Portal allows you to view service authorizations and view claim information for the iCare members you serve.

Main Content


Please update your records immediately to reflect iCare’s current email domain – – to ensure you are able to continue to communicate with our team. (The "" domain will no longer work.)

Some tips for registering:

  • Please close all browsers and clear your browser history when trying to register
  • Be sure you don’t have auto fill on or saved passwords
  • You may want to attempt to register under incognito to block cookies
  • Use the Facility/Group name as listed on your EOP to match iCare’s system
  • If copying and pasting Check or PIN, be sure there is no extra space at the end

About the NEW iCare Provider Portal

Your time is valuable. iCare's Provider Portal allows you to view prior authorizations, service requests, verify eligibility and view claim information for the iCare members you serve.

Getting Started

Registration can be completed with information already at your disposal using your TIN (Tax ID Number), NPI and most recent check number. Use the Facility/Group name as listed on your Explanation of Payment. iCare can also generate a one-time PIN, you can request a one-time PIN via the request button below. If you have checks with more than 20 claims processed your will need to request a PIN to register.

If you do not receive your PIN, please contact iCare at for additional assistance.

If an organization chooses to assign roles for the employees, the Office Manager will need to create a user account for the users within your organization. Office Managers can set up additional users individually and invite them to register or you can create user accounts in bulk via spreadsheet upload.

The iCare Portal User Guide provides step by step instructions for registration and outlines functionalities. If you have any questions, please contact or

Use care when entering your password in the Provider Portal. If the incorrect password is attempted 3 times, your account will be locked. If you are not able to reset your own password or retrieve your forgotten password, email or Include your Username and your password will be reset within 24 hours.


Access the Provider Portal    Request PIN



By clicking this link, you may be leaving the website. Independent Care Health Plan (iCare) only provides these links and pointers for your information and convenience. When you select a link to an outside website, you are leaving the website.