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Independent Care Health Plan (iCare)
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iCare Provider Portal

Your time is valuable. iCare's Provider Portal allows you to view prior authorizations, service requests, verify eligibility and view claim information for the iCare members you serve.

PLEASE SEE BELOW FOR AN IMPORTANT ANNOUNCEMENT REGARDING TWO FACTOR AUTHENTICATION!

Access the Provider Portal

iCare's Provider Portal allows you to view service authorizations and view claim information for the iCare members you serve.

Main Content

Provider Portal Security Enhancements are Here!

To further strengthen security and help protect provider and member information, we will implement Two-Factor Authentication (2FA) for the Provider Portal. 2FA adds an additional layer of protection during sign-in by requiring users to verify their identity using more than one authentication method.

We are currently targeting implementation for August 31. As we move closer to the implementation date, providers will receive additional communications with more details, including the planned timeline and what to expect. Please watch for an email with additional details and preparation steps. Let's get ready together!

  • The user 2FA User guide includes information about how it works, along with step-by-step instructions for completing the required one-time authenticator registration.
  • The 2FA Training Video below shares step by step how to set up the authenticator app, complete first-time enrollment and sign into the iCare Provider portal with your user name and password.

Getting Started using the Provider Portal

  • Registration can be completed with information already at your disposal. You can register using your Provider ID if you have it and MUST use the Facility/Group name exactly as listed on your Explanation of Payment.

OR

  • iCare can also generate a one-time PIN, you can request a one-time PIN via the request button below or by emailing Provider Relations Specialist at the link below.  Please include your TIN and NPI in the email.
  • If you do not receive your PIN, please contact iCare at ProviderRelationsSpecialist@iCareHealthPlan.org for additional assistance.

 

Access the Provider Portal    Request PIN

How to Register your Organization

If an organization chooses to assign roles for the employees, the Office Manager will need to create a user account for the users within your organization. Office Managers can set up additional users individually and invite them to register or you can create user accounts in bulk via spreadsheet upload.

The iCare Portal User Guide provides step by step instructions for registration and outlines functionalities. If you have any questions, please contact ProviderRelationsSpecialist@iCareHealthPlan.org

Use care when entering your password in the Provider Portal. If the incorrect password is attempted 3 times, your account will be locked. If you are not able to reset your own password or retrieve your forgotten password, email ProviderRelationsSpecialist@iCareHealthPlan.org. Include your Username, NPI, and your password will be reset within 24 hours. Please include your TIN and NPI in the email.

 

Leaving iCareHealthPlan.org

By clicking this link, you may be leaving the iCareHealthPlan.org website. Independent Care Health Plan (iCare) only provides these links and pointers for your information and convenience. When you select a link to an outside website, you are leaving the www.iCareHealthPlan.org website.

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