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Welcome iCare Providers

iCare’s purpose is to measurably improve the health of our members. iCare understands that to achieve this, it is essential to build and maintain relationships with high-quality providers.

Access Provider Portal

iCare Providers can access information online that makes iCare easy to do business with

Main Content

Coronavirus (COVID-19) Updates for Providers

COVID-19 is a developing situation and iCare continues to monitor it.  We are taking a proactive approach to this virus to help limit the spread and hopefully reduce its impact.

iCare is continuing operations. However, all iCare offices will be open by appointment only. All in-person visits will be suspended, effective immediately and until further notice.

View updates for providers about COVID-19.

How to Join the iCare network of contracted providers? Start here!

Join Our Network

iCare welcomes a variety of providers to join our Provider Network to assure the broadest choice of quality providers for iCare Members. As iCare continues to grow, so does our network of providers.

Join Us  Application and Credentialing

iCare Provider Awards Program means recognition, an award and a cash prize

Provider Rewards Program

High-quality care is expected and delivered by providers across our network. Providers who’ve gone “above and beyond” can be recognized and rewarded though this program.

Provider Rewards Program

iCare Quality Programs measure quality of care for continual improvement.

Quality Programs at iCare

iCare strives to improve health outcomes for our members. That’s why we work in conjunction with numerous industry, state and federal programs to measure our results.

Quality Programs

iCare Provider Reference Manuals are a provider’s primary resources to efficiently conduct transactions related to iCare members.

Provider Reference Manuals

These manuals are a provider’s primary resources to efficiently conduct transactions related to iCare members.

Medicare & Medicaid Manual

FCP Manual 

How do I contact iCare? Start here!

Contacting iCare

Whether you are already an iCare provider or looking to become one, we make it easy for you to communicate with the people you need to connect with.

Contact Us

How do I find iCare Doctors, Hospitals and other providers in the iCare network? Start here.

Find a Provider

Quickly review your listing – or the listings of other physicians, facilities, pharmacies or other contracted providers – using iCare’s Find A Provider tool.

Find a Provider


If you need to update demographics or add/remove providers,  please use the applicable form:

Name, Tax ID, Physical or Billing Address Changes:

Demographic Change -  Fillable PDF Form

Demographic Change  - Web Form

Adding or removing providers associated with a contracted provider group:

Affiliation Change - Fillable PDF Form 

Affiliation Change  - Web Form


Provider Documents

All documentation that providers need to do business with iCare is in one convenient location. Handy filters help you locate forms, applications, policies or whatever you need.

View Provider Documents

Recent News & Documents

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Recent News

iCare in the News-Milwaukee County Healthy Start to provide car seats to pregnant women.pdf

WTMJ and Milwaukee Neighborhood News Service were among the media outlets that covered iCare's donation to Milwaukee Healthy Start. They are using the donation to purchase car seats for program participants. Quoted were Tony Mollica, iCare CEO/President and Meagan Bella, prevention supervisor for Milwaukee County Healthy Start.

iCare in the News: Milwaukee Health Department hosts vaccine clinics with creative approaches

iCare was featured by CBS News for leading the way toward creative approaches to increase COVID-19 vaccination rates.

Provider Bulletin Issue 5 - 2021

Provider news and updates you'll want to know about. In this issue, ForwardHealth guideline updates on submitting Claims; Home Health post-pay audits; KX Modifier on Final Claims; NOA; billing for the oral drug Cinacalet; and Electronic Visit Verification refresher training is going on now.

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Latest Documents

Rate increase-iCare FCP HCBS inclusion logic.pdf

iCare Family Care Partnership Home and Community Based Services (HCBS) Inclusion Logic. Includes Procedure Codes Covered, Revenue Codes Covered, Procedure Codes Not Covered, Revenue Codes Not Covered and Covered Supported Employment Codes.

Rate increase-DHS 2021 State Directed Rate Increase_Notice to Providers.pdf

The Wisconsin Department of Health Services will provide funding to the MCOs for the 2021 State Directed Rate Increase for home and community-based services, which the MCO will distribute to home and community-based services providers. Home and community-based services provider means a provider of adult day care services, daily living skills training, habilitation services, residential care (adult family homes of 1-2 beds, adult family homes of 3-4 beds, community-based residential facilities, residential care apartment complexes), individual and group supported employment, prevocational employment, vocational futures planning, respite careservices provided outside of a nursing home, and supportive home care. Providers of self-directed services are not eligible for this increase for self-directed services. Nursing homes and personal care agencies are not home and community-based services providers.

Rate increase-20211116HCBSARPA 5 Percent Increase Summary Final.pdf

The American Rescue Plan Act (ARPA) includes a provision that provides states an additional 10% on their federal medical assistance percentage (FMAP) for HCBS expenditures claimed between April 2021 and March 2022. Per ARPA, states are required to reinvest the additional 10% in federal funding to support and strengthen HCBS services. Read document for complete details.


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