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Whether you’re a long-time member, a provider, or you’re interested in joining iCare, we can help!

Contact iCare with your Medicaid or Medicare questions

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Members and Potential Members

Already an iCare member? Contact us at:

Questions on Becoming a Member?

  • If you have questions, please contact our Customer Service Team at 1-800-777-4376.
  • If you’d like to proceed with the enrollment process, please contact an iCare Medicare Benefits Consultant, a licensed sales agent, to join iCare Medicare Plan (HMO D-SNP) at 1-888-241-9659.

Information About iCare In Other Languages or Formats:

If you need any documents translated or read over the phone (sight translation) in your preferred language, please call Customer Service at 1-800-777-4376.

Fulfillment materials and timeframes:

  • Large Print:  2 weeks
  • Braille and Foreign Language:  Varies by request


Member Advocates:

Phone: 1-414-231-1076


Learn more about iCare Medicaid Member Advocates 

Complaints & Grievances:

Phone: 1-800-777-4376

Learn more about Medicare Complaints & Grievances 

Providers and Potential Providers

Interested in becoming an iCare provider?

Please email Provider Contracting:

Network Development:


Please include physician name, contact name & tracking #, TIN and a brief description of issue.

Inpatient Notification:

Fax: 1-414-231-1075
Attn:  Administrative Services Coordinator

Referrals and Prior Authorizations:

Fax: 1-414-231-1026

Phone: 855-839-1032

Provider Services:

Phone: 1-414-231-1029

Customer Service:

Phone: 1-414-223-4847

Pharmacy Benefits Management (MedImpact):

Phone: 1-800-910-4743

Send us a Message

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iCare Corporate Office

Independent Care Health Plan 's corporate office is located in Milwaukee, Wisconsin

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Secure Email Portal

With the adoption of the Health Insurance Portability and Accountability Act of 1996 (HIPAA), it is required that all communications containing Protected Health Information (PHI) be secured. To help implement this important and practical security measure, Humana policy requires all email users to send Confidential Information using Secure Mail.

This is an encrypted way to transfer protected information.  

Providers can register for an account directly at Secure Mail Systems. When a secure email is sent by iCare, providers will receive an email message from that you have received a secure email and who the email is from. 

If you are not receiving emails and should be, please check your spam folder and connect with your IT Department to make sure that your company is not blocking the address or sending it to a spam service.


You may disenroll from an iCare Medicare plan only at certain times of the year, or under certain special circumstances. Complete information is available on the Disenrollment Rights and Responsibilities page.


By clicking this link, you may be leaving the website. Independent Care Health Plan (iCare) only provides these links and pointers for your information and convenience. When you select a link to an outside website, you are leaving the website.