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Whether you’re a long-time member, a provider, or you’re interested in joining iCare, we can help!

Contact iCare with your Medicaid or Medicare questions

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Members and Potential Members

Already an iCare member? Contact us at:

Questions on Becoming a Member?

  • If you have questions, please contact our Customer Service Team at 1-800-777-4376.
  • If you’d like to proceed with the enrollment process, please contact an iCare Medicare Benefits Consultant, a licensed sales agent, to join iCare Medicare Plan (HMO D-SNP) at 1-888-241-9659.

Information About iCare In Other Languages or Formats:

If you need any documents translated or read over the phone (sight translation) in your preferred language, please call Customer Service at 1-800-777-4376.

Fulfillment materials and timeframes:

  • Large Print:  2 weeks
  • Braille and Foreign Language:  Varies by request


Member Advocates:

Phone: 1-414-231-1076


Learn more about iCare Medicaid Member Advocates 

Complaints & Grievances:

Phone: 1-800-777-4376

Learn more about Medicare Complaints & Grievances 

Providers and Potential Providers

Interested in becoming an iCare provider?

Please email Provider Contracting:

Network Development:


Please include physician name, contact name & tracking #, TIN and a brief description of issue.

Inpatient Notification:

Fax: 1-414-231-1075
Attn:  Administrative Services Coordinator

Referrals and Prior Authorizations:

Fax: 1-414-231-1026

Phone: 855-839-1032

Provider Services:

Phone: 1-414-231-1029

Customer Service:

Phone: 1-414-223-4847

Pharmacy Benefits Management (MedImpact):

Phone: 1-800-910-4743

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iCare Corporate Office

Independent Care Health Plan 's corporate office is located in Milwaukee, Wisconsin

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Secure Email Portal

With the adoption of the Health Insurance Portability and Accountability Act of 1996 (HIPAA), it is required that all communications containing Protected Health Information (PHI) be secured. To help implement this important and practical security measure, iCare began using ZixCorp's e-mail encryption services to protect our communications on December 14, 2009.

This move will help ensure our members' PHI remains confidential.

To both meet HIPAA regulations and comply with improved best-practice standards, all email communication you receive from us containing PHI takes advantage of ZixCorp's encryption services. ZixCorp's easy-to-use e-messaging protection makes it effortless for you to receive and read any encrypted communications - whether you are a ZixCorp customer or not. The privacy of business communication is important to us and we want to ensure your information stays private.

You must register with ZixCorp to retrieve secure email from the Secure Message Center. Email recipients can learn more about this service by visiting the User Awareness Site.

You may click here to be taken to the ZixCorp website to register your email address in order to send and receive secure e-mail.


You may disenroll from an iCare Medicare plan only at certain times of the year, or under certain special circumstances. Complete information is available on the Disenrollment Rights and Responsibilities page.


By clicking this link, you may be leaving the website. Independent Care Health Plan (iCare) only provides these links and pointers for your information and convenience. When you select a link to an outside website, you are leaving the website.