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Whether you’re a long-time member, a provider, or you’re interested in joining iCare, we can help!

Contact iCare with your Medicaid or Medicare questions

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Members and Potential Members

Already an iCare member? Contact Us.

Thinking of Becoming a Member?

Call Us Toll-Free at: 1-888-241-9659 

Information About iCare In Other Languages or Formats:

Member Advocates:

Phone: 1-414-231-1076


Learn more about iCare Medicaid Member Advocates 

Complaints & Grievances

Phone: 1-800-777-4376

Learn more about Medicare Complaints & Grievances 

Providers and Potential Providers

Interested in becoming an iCare provider?

Please email Provider Contracting:

Referrals and Prior Authorizations:

Fax: 1-414-231-1026

Phone: 855-839-1032

Inpatient Notification:

Fax: 1-414-231-1075
Attn:  Administrative Services Coordinator

Provider Services:

Phone: 1-414-231-1029

Network Development:


Please include physician name, contact name & tracking #, TIN and a brief description of issue.

Customer Service:

Phone: 1-414-223-4847

Pharmacy Benefits Management (MedImpact):

Phone: 1-800-910-4743

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iCare Office Locations

Independent Care Health Plan has multiple offices to better serve our members.

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Secure Email Portal

With the adoption of the Health Insurance Portability and Accountability Act of 1996 (HIPAA), it is required that all communications containing Protected Health Information (PHI) be secured. To help implement this important and practical security measure, iCare began using ZixCorp's e-mail encryption services to protect our communications on December 14, 2009.

This move will help ensure our members' PHI remains confidential.

To both meet HIPAA regulations and comply with improved best-practice standards, all email communication you receive from us containing PHI takes advantage of ZixCorp's encryption services. ZixCorp's easy-to-use e-messaging protection makes it effortless for you to receive and read any encrypted communications - whether you are a ZixCorp customer or not. The privacy of business communication is important to us and we want to ensure your information stays private.

You must register with ZixCorp to retrieve secure email from the Secure Message Center. Email recipients can learn more about this service by visiting the User Awareness Site.

You may click here to be taken to the ZixCorp website to register your email address in order to send and receive secure e-mail.


You may disenroll from an iCare Medicare plan only at certain times of the year, or under certain special circumstances. Complete information is available on the Disenrollment Rights and Responsibilities page.


By clicking this link, you may be leaving the website. Independent Care Health Plan (iCare) only provides these links and pointers for your information and convenience. When you select a link to an outside website, you are leaving the website.