iCare Medicaid SSI and BadgerCare Plus Member Rights & Responsibilities
You have the right to make suggestions about the member rights and responsibilities policy. You, your provider or your designated representative also have the right to receive a copy of iCare’s Member Rights and Responsibilities statement.
If you would like to make suggestions or to receive a copy of this statement contact iCare Customer Service at 1-800-777-4376 (TTY: 711).
iCare provides free aids and services to people with disabilities to communicate effectively with us. We also provide free language services to people whose primary language is not English. If you need these services to communicate with us, contact Customer Service at 1-800-777-4376 (TTY: 711) 24 hours a day, 7 days a week. Our office hours are Monday through Friday, 8:30 a.m. to 5:00 p.m
Knowing About Physician Incentive Plan
You have the right to ask if we have special financial arrangements with our physicians that can affect the use of referrals and other services you might need. To get this information, call our Customer Service Department at 1-800-777-4376 and request information about our physician payment arrangements.
Knowing Provider Credentials
You have the right to information about our providers including the provider’s education, board certification, and recertification. To get this information, call our Customer Service Department at 1-800-777-4376.
Completing an Advance Directive, Living Will, Or Power of Attorney for Health Care
You have the right to make decisions about your medical care. You have the right to accept or refuse medical or surgical treatment. You have the right to plan and direct the types of health care you may get in the future if you become unable to express your wishes. You can let your doctor know about your wishes by completing an advance directive, living will, or power of attorney for health care. Contact your doctor for more information.
You have the right to file a grievance with the DHS Division of Quality Assurance if your advance directive, living will, or power of attorney wishes are not followed. You may request help in filing a grievance.
Transition of Care
If you have moved from ForwardHealth or a BadgerCare Plus HMO to a new BadgerCare Plus HMO, then you have the right to:
- Continue to see your current providers and access your current services for up to 90 days. Please call your HMO upon enrollment to let them know who your provider is. If this provider is still not in the HMO network after 90 days, you will be given a choice of participating providers to make a new choice.
- Receive services that would pose a serious health risk or hospitalization if you did not receive them.
Right to Medical Records
You have the right to ask for copies of your medical records from your provider(s). We can help you get copies of these records. Please call 1-800-777-4376 for help. Please note that you may have to pay to copy your medical records. You may correct inaccurate information in your medical records if your doctor agrees to the correction.
HMO Moral or Religious Objection
The HMO will inform members of any covered Medicaid benefits which are not available through the HMO because of an objection on moral or religious grounds. iCare will inform members about how to access those services through the State.
Your Civil Rights
iCare provides covered services to all eligible members regardless of the following:
- National Origin
- Gender Identity
- Sex assigned at birth
- Sexual orientation
- Marital status
All medically necessary covered services are available and will be provided in the same manner to all members. All persons or organizations connected with iCare that refer or recommend members for services shall do so in the same manner for all members.
Responsibilities means the things you are supposed to do. It also means accepting the positive or negative results of your actions. These are your responsibilities as an iCare member:
- A responsibility to give iCare and our providers the information we need to provide your health care and services.
- A responsibility to follow your care plan and follow the instructions for care that you agreed to with your providers.
- A responsibility to understand your health problems.
- A responsibility to participate in creating mutually agreed-upon treatment goals to the extent you can.
Fraud and Abuse
If you suspect fraud or abuse of the Medicaid program, you may report it.
Please go to www.reportfraud.wisconsin.gov
For more information about member rights and responsibilities, plan benefits, and important phone numbers, please see the Member Handbook.