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iCare Family Care Partnership
Member Rights

Your Rights

  • We must provide information in a way that works for you (in languages other than English, in Braille, in large print, or other formats, etc.)
  • We must treat you with fairness and respect at all times
  • We must ensure that you get timely access to your covered services and drugs
  • We must protect the privacy of your personal health information
  • We must give you information about the plan, its network of providers, and your covered services
  • We must support your right to make decisions about your care
  • You have the right to make complaints and to ask us to reconsider decisions we have made

Your Responsibilities

  • Get familiar with your covered services and the rules you must follow to get these covered services
  • If you have any other health insurance coverage or prescription drug coverage in addition to our plan, you are required to tell us
  • Tell your doctor and other health care providers that you are enrolled in our plan
  • Help your doctors and other providers help you by giving them information, asking questions, and following through on your care
  • Be considerate
  • Pay what you owe
  • Tell us if you move

 

H2237_IC2203_M   DHS approved 07/18/19
Last Updated 07/18/19

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