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This is a central location providers use to find forms, publications, reference manuals and other documents essential to providing care for iCare members. Filters make it easy to find exactly what you're looking for. 

To locate a Medicare Advantage coverage policy referenced in a letter you received, please refer to Medical and Pharmacy Coverage PoliciesiCare is a subsidiary of Humana, and coverage policies are also located on this Humana’s Medical and Pharmacy Coverage Policies page. iCare has also prepared some FAQs for Medicare Advantage coverage policies.

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Provider Documents that match your criteria:

2023 Medicare Payment Provisions-Dental

Document Types
  • Policies and Guidelines

2023 Provider Access Survey Results

Document Types
  • Internal Guidance for Providers
  • Policies and Guidelines
  • Provider Forms
  • Provider News/Bulletin
Plans
  • ALL

2024 Part C 5-Star Performance Measures

Document Types
  • Internal Guidance for Providers
  • Plan Information
  • Policies and Guidelines
  • Programs
Plans
  • iCare Family Care Partnership
  • iCare Medicare Plan

2024 Provider Access Survey Results

Document Types
  • Health Education
  • Internal Guidance for Providers
  • Policies and Guidelines
Plans
  • ALL

2025 Comprehensive Formulary - updated 8/1/25

Document Types
  • Formulary/ Pharmacy Documents
Plans
  • iCare Family Care Partnership
  • iCare Medicare Plan

2025 iCare FCP Annual Notice of Change

Document Types
  • Benefit Information
  • Plan Information
Plans
  • iCare Family Care Partnership

2025 iCare FCP Evidence of Coverage

Document Types
  • Benefit Information
  • Plan Information
Plans
  • iCare Family Care Partnership

2025 iCare FCP Summary of Benefits

Document Types
  • Benefit Information
  • Plan Information
Plans
  • iCare Family Care Partnership

2025 iCare Medicare Annual Notice of Change

Document Types
  • Benefit Information
  • Plan Information
Plans
  • iCare Medicare Plan

2025 iCare Medicare Evidence of Coverage

Document Types
  • Benefit Information
  • Plan Information
Plans
  • iCare Medicare Plan

2025 iCare Medicare Summary of Benefits

Document Types
  • Benefit Information
  • Plan Information
Plans
  • iCare Medicare Plan

2025 Part D Prior Authorization Criteria - updated 8/1/25

Document Types
  • Formulary/ Pharmacy Documents
  • Internal Guidance for Providers
  • Policies and Guidelines
Plans
  • iCare Family Care Partnership
  • iCare Medicare Plan

2025 Stars Rating

Document Types
  • Plan Information
Plans
  • iCare Family Care Partnership
  • iCare Medicare Plan

2025 Step Therapy Rx Drug Criteria - updated 8/1/25

Document Types
  • Formulary/ Pharmacy Documents
  • Internal Guidance for Providers
  • Policies and Guidelines
Plans
  • iCare Family Care Partnership
  • iCare Medicare Plan

Adult Day Care SOS 2025

Document Types
  • Benefit Information
  • Internal Guidance for Providers
  • Policies and Guidelines
Plans
  • iCare Family Care Partnership

Adult Family Home SOS 2025

Document Types
  • Benefit Information
  • Internal Guidance for Providers
  • Policies and Guidelines
Plans
  • iCare Family Care Partnership

Affiliation Change Form

Document Types
  • Provider Forms

Ambulance Claims

Document Types
  • Claims
  • Internal Guidance for Providers
  • Provider News/Bulletin

ARPA - Family Care Partnership Update 1 21 22

Document Types
  • Policies and Guidelines

ARPA Procedure Code list 01 09 2022.pdf

Document Types
  • Policies and Guidelines

Assistive Technology SOS 2025

Document Types
  • Benefit Information
  • Internal Guidance for Providers
  • Policies and Guidelines
Plans
  • iCare Family Care Partnership

Background Information Disclosure (BID)

Document Types
  • Applications
  • Internal Guidance for Providers
  • Policies and Guidelines
  • Provider Forms
Plans
  • iCare Family Care Partnership

BC+ SSI Measure Year 2024 P4P Quality Measures

Document Types
  • Health Education
  • Internal Guidance for Providers
  • Policies and Guidelines
Plans
  • iCare BadgerCare Plus
  • iCare Medicaid SSI

Behavioral Health and AODA FAQs

Document Types
  • Policies and Guidelines
  • Prior Authorization
Plans
  • ALL

Borrower Paycheck Protection Program Application

Document Types
  • Provider News/Bulletin

Civil Rights Compliance Plan Form

Document Types
  • Applications

Claim Form - LTC Professional - updated 1/2024

Document Types
  • Claims
  • Provider Forms
Plans
  • iCare Family Care Partnership

Claim Form - LTC Residential - updated 11/2024

Document Types
  • Claims
Plans
  • iCare Family Care Partnership

Clean Claim Requirements (CMS 1500)

Document Types
  • Claims
Plans
  • ALL

Clean Claim Requirements (UB-04)

Document Types
  • Claims
Plans
  • ALL

Communication Assistance SOS 2025

Document Types
  • Benefit Information
  • Internal Guidance for Providers
  • Policies and Guidelines
Plans
  • iCare Family Care Partnership

Community Based Residential Facility 5-8 bed SOS 2025

Document Types
  • Benefit Information
  • Internal Guidance for Providers
  • Policies and Guidelines
Plans
  • iCare Family Care Partnership

Community Supported Living SOS 2025

Document Types
  • Benefit Information
  • Internal Guidance for Providers
  • Policies and Guidelines
Plans
  • iCare Family Care Partnership

Competitive Integrated Employment Exploration SOS 2025

Document Types
  • Benefit Information
  • Internal Guidance for Providers
  • Policies and Guidelines
Plans
  • iCare Family Care Partnership

Compliance Policy for Contracted Providers

Document Types
  • Internal Guidance for Providers
  • Policies and Guidelines
Plans
  • ALL

Consultative Clinical and Therapeutic Services for Caregivers SOS 2025

Document Types
  • Benefit Information
  • Internal Guidance for Providers
  • Policies and Guidelines
Plans
  • iCare Family Care Partnership

Consumer Directed Supports Broker SOS 2025

Document Types
  • Benefit Information
  • Internal Guidance for Providers
  • Policies and Guidelines
Plans
  • iCare Family Care Partnership

Consumer Education and Training SOS 2025

Document Types
  • Benefit Information
  • Internal Guidance for Providers
  • Policies and Guidelines
Plans
  • iCare Family Care Partnership

Counseling and Therapeutic SOS 2025

Document Types
  • Benefit Information
  • Internal Guidance for Providers
  • Policies and Guidelines
Plans
  • iCare Family Care Partnership

COVID 19 Claims & Coverage Guide

Document Types
  • Claims
  • Prior Authorization

Cultural Competency Training 1

Document Types
  • Provider News/Bulletin

Cultural Competency Training 2

Document Types
  • Health Education
  • Policies and Guidelines

Current iCare Prior Authorization List (PAL) - pdf

Document Types
  • Policies and Guidelines
  • Prior Authorization

Daily Living Skills Training SOS 2025

Document Types
  • Benefit Information
  • Internal Guidance for Providers
  • Policies and Guidelines
Plans
  • iCare Family Care Partnership

Day Habilitation SOS 2025

Document Types
  • Benefit Information
  • Internal Guidance for Providers
  • Policies and Guidelines
Plans
  • iCare Family Care Partnership

Demographic Change Form

Document Types
  • Provider Forms

DHS_In_Lieu_of_Services_Guidance-MedicallyTailored_Meals_2024-48.pdf

Document Types
  • Policies and Guidelines
  • Prior Authorization
Plans
  • iCare BadgerCare Plus
  • iCare Medicaid SSI

EFT Enrollment Check List

Document Types
  • Claims

Electronic Visit Verification Guide

Document Types
  • Internal Guidance for Providers

Enhanced Ambulatory Patient Grouping Announcement

Document Types
  • Policies and Guidelines
  • Provider News/Bulletin

Environmental Accessibility Adaptations SOS 2025

Document Types
  • Benefit Information
  • Internal Guidance for Providers
  • Policies and Guidelines
Plans
  • iCare Family Care Partnership

Ethics Every Day 2025

Document Types
  • Internal Guidance for Providers
  • Policies and Guidelines
Plans
  • ALL

F02717-EVV-Live-In Worker ID fillable form

Document Types
  • Prior Authorization
  • Provider Forms

FCP Provider Reference Manual

Document Types
  • Internal Guidance for Providers
  • Policies and Guidelines
  • Provider Forms
Plans
  • iCare Family Care Partnership

FDR Attestation Form

Document Types
  • Policies and Guidelines
  • Provider Forms
Plans
  • ALL

Financial Management Services for SDS SOS 2025

Document Types
  • Benefit Information
  • Internal Guidance for Providers
  • Policies and Guidelines
Plans
  • iCare Family Care Partnership

Financial Management Services SOS 2025

Document Types
  • Benefit Information
  • Internal Guidance for Providers
  • Policies and Guidelines
Plans
  • iCare Family Care Partnership

Fraud Waste and Abuse Training

Document Types
  • Policies and Guidelines

General Subacute Communication to Providers

Document Types
  • Policies and Guidelines
  • Prior Authorization
Plans
  • ALL

Health and Wellness SOS

Document Types
  • Benefit Information
  • Internal Guidance for Providers
  • Policies and Guidelines
Plans
  • iCare Family Care Partnership

Hearing Claims

Document Types
  • Claims

Home Care Medical Outlines New CMS Documentation Initiative

Document Types
  • Policies and Guidelines
  • Provider News/Bulletin

Home Delivered Meals SOS 2025

Document Types
  • Benefit Information
  • Internal Guidance for Providers
  • Policies and Guidelines
Plans
  • iCare Family Care Partnership

Home Health Claims

Document Types
  • Claims

Hospice Claims

Document Types
  • Claims

Housing Counseling SOS 2025

Document Types
  • Benefit Information
  • Internal Guidance for Providers
  • Policies and Guidelines
Plans
  • iCare Family Care Partnership

HPMS Memo NPPES Provider Directory 1-3-2020

Document Types
  • Policies and Guidelines
Plans
  • ALL

iCare Model of Care Guide

Document Types
  • Policies and Guidelines

iCare Prior Authorization Request Form

Document Types
  • Prior Authorization

iCare Provider Portal Registration Guide

Document Types
  • Policies and Guidelines

iCare Provider Portal User Guide

Document Types
  • Claims
  • Policies and Guidelines

iCare Provider Reference Manual - Medicare & Medicaid

Document Types
  • Internal Guidance for Providers
  • Policies and Guidelines
  • Provider Forms
Plans
  • iCare BadgerCare Plus
  • iCare Medicaid SSI
  • iCare Medicare Plan

iCare Remit Reason Codes

Document Types
  • Claims
  • Policies and Guidelines
  • Prior Authorization
Plans
  • ALL

iCare Residential Availability Form

Document Types
  • Provider Forms
Plans
  • iCare Family Care Partnership

iCare Urine Drug Screen Guidance for Providers

Document Types
  • Policies and Guidelines
  • Prior Authorization
Plans
  • ALL

iCare Urine Drug Screen Policy

Document Types
  • Internal Guidance for Providers
  • Policies and Guidelines
  • Prior Authorization
Plans
  • ALL

Inpatient Prior Authorization Request Form

Document Types
  • Prior Authorization

Integrated Application - Behavioral Health

Document Types
  • Applications
  • Internal Guidance for Providers
  • Policies and Guidelines
Plans
  • iCare Family Care Partnership

Integrated Application - Behavioral Health additional locations

Document Types
  • Applications
  • Internal Guidance for Providers
  • Policies and Guidelines
Plans
  • iCare Family Care Partnership

Integrated Application - DME

Document Types
  • Applications
  • Internal Guidance for Providers
  • Policies and Guidelines
Plans
  • iCare Family Care Partnership

Integrated Application - DME additional locations

Document Types
  • Applications
  • Internal Guidance for Providers
  • Policies and Guidelines
Plans
  • iCare Family Care Partnership

Integrated Application - Primary and Acute LTC Services

Document Types
  • Applications
  • Internal Guidance for Providers
  • Policies and Guidelines
Plans
  • iCare Family Care Partnership

Integrated Application - Primary and Acute LTC Services - additional locations

Document Types
  • Applications
  • Internal Guidance for Providers
  • Policies and Guidelines
Plans
  • iCare Family Care Partnership

Languages by County 2021 Excel Doc

Document Types
  • Health Education
  • Internal Guidance for Providers

Limited English Proficiency Training

Document Types
  • Policies and Guidelines
  • Provider Forms

Long Term Care (LTC) Claims

Document Types
  • Claims

LTC DHS Medicaid Enrollment Requirements

Document Types
  • Claims
  • Internal Guidance for Providers
  • Policies and Guidelines
  • Provider News/Bulletin
Plans
  • iCare Family Care Partnership

LTC Residential Claim Submission via iCare Provider Portal How to Guide

Document Types
  • Claims
  • Internal Guidance for Providers
Plans
  • iCare Family Care Partnership

MCD 2024 Provider Cultural Competency Training

Document Types
  • Internal Guidance for Providers
  • Policies and Guidelines
Plans
  • ALL

Measure Year 2024 Medicaid SSI BC+ P4P Measures and Weights

Document Types
  • Internal Guidance for Providers
  • Policies and Guidelines
  • Programs
Plans
  • iCare BadgerCare Plus
  • iCare Medicaid SSI

Medicaid BadgerCare Appeal Language 2_8_24

Document Types
  • Claims
  • Internal Guidance for Providers
Plans
  • iCare BadgerCare Plus
  • iCare Medicaid SSI

Medicaid FCP and SSI Appeal Language 2_8_24

Document Types
  • Claims
  • Internal Guidance for Providers
Plans
  • iCare Family Care Partnership

Medicare Basic Dental Benefit Exception Guidelines 2024

Document Types
  • Claims
  • Internal Guidance for Providers
  • Policies and Guidelines
  • Provider Forms
Plans
  • ALL

Medicare Star Ratings

Document Types
  • Policies and Guidelines
Plans
  • iCare Family Care Partnership
  • iCare Medicare Plan

Medication Reconciliation Post-Discharge Form

Document Types
  • Formulary/ Pharmacy Documents
  • Provider Forms
Plans
  • ALL

Medication Request Form

Document Types
  • Formulary/ Pharmacy Documents
  • Prior Authorization
  • Provider Forms
Plans
  • ALL

MY2025 Measure and Weights Breakdown

Document Types
  • Health Education
  • Internal Guidance for Providers
Plans
  • ALL
  • iCare Family Care Partnership
  • iCare Medicare Plan

MY2025 SSI BadgerCare P4P Measures and Weights

Document Types
  • Health Education
  • Policies and Guidelines
Plans
  • iCare BadgerCare Plus
  • iCare Medicaid SSI

MY2025 SSI BadgerCare P4P Quality Metrics

Document Types
  • Health Education
  • Internal Guidance for Providers
  • Policies and Guidelines
Plans
  • ALL

New Provider Education - updated 01.2025

Document Types
  • Claims
  • Internal Guidance for Providers
  • Policies and Guidelines
  • Provider News/Bulletin
Plans
  • ALL

Non-Discrimination Notice

Document Types
  • Policies and Guidelines
Plans
  • iCare BadgerCare Plus
  • iCare Family Care Partnership
  • iCare Medicaid SSI
  • iCare Medicare Plan

Notice of Privacy Policy

Document Types
  • Policies and Guidelines

Notice of Privacy Practices

Document Types
  • Policies and Guidelines

Notice of Privacy Practices 2025

Document Types
  • Policies and Guidelines
Plans
  • ALL

Ombuds for BadgerCarePlus and SSI Medicaid HMO Members

Document Types
  • Claims
  • Grievances & Appeals
Plans
  • ALL

Ombuds Information (Hmong)

Document Types
  • Health Education
  • Policies and Guidelines

Ombuds Information (Spanish)

Document Types
  • Health Education
  • Policies and Guidelines
Plans
  • iCare BadgerCare Plus
  • iCare Medicaid SSI

PA Request - Personal Care Worker (PCW) fillable form 2025

Document Types
  • Prior Authorization
  • Provider Forms
Plans
  • iCare BadgerCare Plus
  • iCare Medicaid SSI

Part D Coverage Determination Request

Document Types
  • Formulary/ Pharmacy Documents
  • Prior Authorization
  • Provider Forms
Plans
  • iCare Family Care Partnership
  • iCare Medicare Plan

Part D Redetermination Request - Family Care Partnership

Document Types
  • Formulary/ Pharmacy Documents
  • Grievances & Appeals
  • Provider Forms
Plans
  • iCare Family Care Partnership

Part D Redetermination Request - Medicare

Document Types
  • Formulary/ Pharmacy Documents
  • Grievances & Appeals
  • Policies and Guidelines
Plans
  • iCare Medicare Plan

Part D Transition Process

Document Types
  • Formulary/ Pharmacy Documents
  • Prior Authorization
Plans
  • iCare Family Care Partnership
  • iCare Medicare Plan

PCW Agency Checklist

Document Types
  • Claims
  • Internal Guidance for Providers
  • Policies and Guidelines
  • Prior Authorization
Plans
  • iCare BadgerCare Plus
  • iCare Medicaid SSI

PCW Agency Information Letter 2025

Document Types
  • Applications
  • Claims
  • Internal Guidance for Providers
  • Prior Authorization
Plans
  • iCare BadgerCare Plus
  • iCare Medicaid SSI

PCW HHC Message to Providers

Document Types
  • Policies and Guidelines
  • Prior Authorization
Plans
  • ALL

PCW Institutional Outpatient Claim Submission via iCare Provider Portal How To Guide

Document Types
  • Claims
  • Internal Guidance for Providers
Plans
  • iCare BadgerCare Plus
  • iCare Family Care Partnership
  • iCare Medicaid SSI

PCW vs. LTC Guide

Document Types
  • Claims

Personal Care Screening Tool - Instructions

Document Types
  • Benefit Information
  • Internal Guidance for Providers
  • Policies and Guidelines
  • Prior Authorization
  • Provider Forms
Plans
  • ALL
  • iCare Family Care Partnership

Personal Care Screening Tool (Form)

Document Types
  • Policies and Guidelines
  • Prior Authorization
  • Provider Forms
Plans
  • iCare Family Care Partnership

Personal Emergency Response System SOS 2025

Document Types
  • Benefit Information
  • Internal Guidance for Providers
  • Policies and Guidelines
Plans
  • iCare Family Care Partnership

Policy - Caregiver Background Check

Document Types
  • Policies and Guidelines
Plans
  • iCare Family Care Partnership

Policy - Clinical Practice Guidelines

Document Types
  • Health Education
  • Internal Guidance for Providers
  • Policies and Guidelines
Plans
  • ALL

PPP Borrower Information Fact Sheet

Document Types
  • Provider News/Bulletin

Practitioner Attestation

Document Types
  • Applications
  • Policies and Guidelines
  • Provider Forms

Prescriber Enrollment Update Notice from CMS

Document Types
  • Formulary/ Pharmacy Documents
  • Policies and Guidelines
  • Provider News/Bulletin

Prevocational Services SOS 2025

Document Types
  • Benefit Information
  • Internal Guidance for Providers
  • Policies and Guidelines
Plans
  • iCare Family Care Partnership

Prior Authorization Requirements - In Home Meals

Document Types
  • Policies and Guidelines
  • Prior Authorization

Provider Application - Durable Medical Equipment

Document Types
  • Applications
  • Claims
  • Provider Forms
Plans
  • ALL

Provider Application - Long Term Care

Document Types
  • Applications
Plans
  • iCare Family Care Partnership

Provider Application - Primary and Acute Services

Document Types
  • Applications
  • Provider Forms
Plans
  • ALL

Provider Application 1-2 Bed AFH

Document Types
  • Applications
  • Provider Forms
Plans
  • iCare Family Care Partnership

Provider Application-Behavioral Health Services

Document Types
  • Applications
  • Policies and Guidelines
  • Provider Forms
Plans
  • ALL

Provider Applications List

Document Types
  • Applications

Provider Bulletin Issue 01 2025

Document Types
  • Internal Guidance for Providers
  • Provider News/Bulletin
Plans
  • ALL

Provider Bulletin Issue 06 2024

Document Types
  • Internal Guidance for Providers
  • Provider News/Bulletin
Plans
  • ALL

Provider Bulletin Issue 4 2024

Document Types
  • Claims
  • Internal Guidance for Providers
Plans
  • ALL

Provider Bulletin Issue_3 2025

Document Types
  • Provider News/Bulletin
Plans
  • ALL

Provider Employee Roster 1pg

Document Types
  • Applications

Provider Resource_11.2024

Document Types
  • Formulary/ Pharmacy Documents
  • Internal Guidance for Providers
  • Plan Information
Plans
  • ALL

Provider Roster Template Fillable

Document Types
  • Applications
  • Internal Guidance for Providers
  • Policies and Guidelines
Plans
  • iCare Family Care Partnership

Rate increase-2021 State Rate Increase Communication_10.21.pdf

Document Types
  • Policies and Guidelines
Plans
  • iCare Family Care Partnership

Rate increase-20211116HCBSARPA 5 Percent Increase Summary Final.pdf

Document Types
  • Policies and Guidelines
Plans
  • iCare Family Care Partnership

Rate increase-DHS 2021 State Directed Rate Increase_Notice to Providers.pdf

Document Types
  • Policies and Guidelines
Plans
  • iCare Family Care Partnership

Rate increase-iCare FCP HCBS inclusion logic.pdf

Document Types
  • Policies and Guidelines
Plans
  • iCare Family Care Partnership

Relocation Services SOS

Document Types
  • Benefit Information
  • Internal Guidance for Providers
  • Policies and Guidelines
Plans
  • iCare Family Care Partnership

Remittance Advice Guide

Document Types
  • Claims
  • Policies and Guidelines

Remote Monitoring SoS final

Document Types
  • Benefit Information
  • Internal Guidance for Providers
  • Policies and Guidelines
Plans
  • iCare Family Care Partnership

Respite Services SOS 2025

Document Types
  • Benefit Information
  • Internal Guidance for Providers
  • Policies and Guidelines
Plans
  • iCare Family Care Partnership

Review & Reopening Form - updated 2/2024

Document Types
  • Claims
  • Provider Forms

SNF Claim Processing Guidelines

Document Types
  • Claims
  • Policies and Guidelines

Subacute PA Form 2024

Document Types
  • Internal Guidance for Providers
  • Prior Authorization
Plans
  • ALL
  • iCare BadgerCare Plus
  • iCare Family Care Partnership
  • iCare Medicaid SSI
  • iCare Medicare Plan

Supported Employment Group SOS 2025

Document Types
  • Benefit Information
  • Internal Guidance for Providers
  • Policies and Guidelines
Plans
  • iCare Family Care Partnership

Supported Employment Individual SOS 2025

Document Types
  • Benefit Information
  • Internal Guidance for Providers
  • Policies and Guidelines
Plans
  • iCare Family Care Partnership

Supportive Home Care FC_FCP SOS 2025

Document Types
  • Benefit Information
  • Internal Guidance for Providers
  • Policies and Guidelines
Plans
  • iCare Family Care Partnership

Supportive Home Care_Chore Services FC_FCP SOS 2025

Document Types
  • Benefit Information
  • Internal Guidance for Providers
  • Policies and Guidelines
Plans
  • iCare Family Care Partnership

Taxonomy Code Requirements

Document Types
  • Claims
  • Policies and Guidelines

Therapy Services Claims

Document Types
  • Claims

Training Services for Unpaid Caregivers SOS 2025

Document Types
  • Benefit Information
  • Internal Guidance for Providers
  • Policies and Guidelines
Plans
  • iCare Family Care Partnership

Translation Instructions for Providers & Agencies

Document Types
  • Policies and Guidelines
Plans
  • ALL
  • iCare Family Care Partnership

Vehicle Modifications SOS 2025

Document Types
  • Benefit Information
  • Internal Guidance for Providers
  • Policies and Guidelines
Plans
  • iCare Family Care Partnership

Vision Claims

Document Types
  • Claims

Vocational Futures Planning SOS

Document Types
  • Benefit Information
  • Internal Guidance for Providers
  • Policies and Guidelines
Plans
  • iCare Family Care Partnership

Waiver of Liability Statement

Document Types
  • Policies and Guidelines
  • Provider Forms

WI.FCP.007-FCPCM-017 Member Safety and Risk

Document Types
  • Policies and Guidelines

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