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About iCare

Independent Care Health Plan is a managed care organization providing insurance benefits to people with disabilities and low-incomes.

 Values Leadership Locations

Board Committees Forum

Who is iCare? Learn about iCare values, management, locaations and more!

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iCare Mission

Our Mission

The mission of iCare is to improve the quality of life for individuals with unique and complex medical, behavioral, and human service needs while providing value to our customers and stakeholders, embracing the dignity and diversity of those we serve.

iCare History

History

iCare was formed in 1994 as a joint venture between Humana and Centers for Independence, Inc. (CFI). In 2021, Humana acquired CFI’s shares, making iCare a wholly-owned subsidiary of Humana.

iCare Vision

Vision

iCare is the national leader for advanced managed care programs that serve people with complex health and social needs.

iCare Purpose

Purpose

To measurably improve the health of iCare members through personalized, sustained and integrated care coordination.

Our Core Values

Inspire Wellbeing

I motivate Members to peak health
I listen to what is important to Members
I build partnerships to achieve health outcomes
I promote wellbeing as a personal habit

Brave New Solutions

I imagine Member-unique solutions
I optimize care resources
I share best practices
I drive continuous improvement

Radiate Compassion

I am sensitive to Member preferences
I withhold judgments that may cloud decisions
I foster inclusion of Members with diverse needs
I make iCare feel like home

Thrive Together

I celebrate the successes of shared responsibility
I lead, even when no one's looking
I honor iCare's legacy of integrity
I am an "Effectiveness Multiplier"

Core Values in Action

Thriving Communities is an organization whose mission is "to support remarkable people doing uncommon work for the common good." They approached iCare to create a video showing  iCare's core values coming to life in the real world.

Watch Video

Quality & 5 Star Measures

By upholding the iCare mission, and by using our Core Values as our compass, we measurably improve the health of our members.

To learn more about the 5 Star measures, Pay for Performance (P4P) and about the iCare Quality Program,

Click here!

Leadership Team

 

 

iCare's Tom Lutzow

Tony Mollica, MS, MHI
Chief Executive Officer & President

 

iCare's Liz Bartlett

Liz Bartlett, JD
Chief Operating Officer

 

iCare's Craig Steffes

Craig Steffes, CPA
Vice President & Chief Financial Officer

 

iCare's Bill Jensen

Bill Jensen, MBA
Vice President Sales & Marketing

 

iCare's Lisa Holden

Lisa Holden, RN
Vice President Accountable Care/Operations

 

iCare's Vinay Pandey

Vinay Pandey, BS
Vice President & Chief Information Officer

 

iCare's Mary Ellen Benzik

Mary Ellen Benzik, MD
Chief Medical Officer

 

iCare's Margaret Kristan

Margaret Kristan, MHA
Vice President, Long Term Care & Community Inclusion

  

iCare Office Locations

Independent Care Health Plan has multiple offices to better serve our members.

View Locations

 

We Connect & We Care

At iCare, its about fostering personal connections -- with our members, in the community, and with one another!

(Click on a photo to enlarge)

Wearing red and standing together to raise awareness about heart healthCare Management enjoys touring Fiserv ForumThe work we do is member-focused and member-facing. We are passionate about serving our most important resource--our members!iCare's Diabetic Wellness FairEmployee recognitioniCare is proud to sponsor Milwaukee's largest, century old, most diverse farmers market!iCare and the Guest House partnering to help those with housing disparitiesAt the Fall iCare Make a Difference Day, we lend a helping hand to our neighbors!A home visit brings a smile to our faces and the faces of our members!We love to work side by side with our members to provide the education and care they deserve!iCare supports Kendyn's Kause and their annual 5k Run/Walk will be Northeast Wisconsin’s prominent fundraising effort for SIDS research, education and awareness.The Care Management team educates the community at the Town Hall meeting in Dane CountyMember James and MBC Rachel at a health fairiCare donates to Mr. Bob's Under the Bridge Shower TrailerThe work we do is important.  Sometimes we catch the eye of the local news and can share our story and maybe inspire others along the way.  Community connections are what it's all about!Rooms R Us is awarded the iCare Provider Excellence Award for providing compassionate care to our members!iCare staff on a mission for good health at the Dane County Health Fair!A night out to support our community partners.  iCare is a proud sponsor of the Sixteenth Street Community Health Centers.Staff at Milwaukee Health Fair iCare wears orange for hunger action monthWelcome to iCare's health fair

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