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About iCare

Independent Care Health Plan is a managed care organization providing insurance benefits for people with disabilities and low-incomes.

 Values Management Locations Board Committees

Who is iCare? Learn about iCare values, management, locaations and more!

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iCare Mission

Our Mission

The mission of iCare is to improve the quality of life for individuals with unique and complex medical, behavioral, and human service needs while providing value to our customers and stakeholders, and respecting the dignity of those we serve.

iCare History


Independent Care Health Plan was formed in 1994 as a joint venture between Humana Wisconsin Health Organization Insurance Corporation and the Milwaukee Center for Independence (MCFI).

iCare Vision


iCare is the national leader for advanced managed care programs that serve people with complex health and social needs.

iCare Purpose


To measurably improve the health of iCare members through personalized, sustained and integrated care coordination.

Our Core Values

Brave New Solutions

I imagine Member-unique solutions
I optimize care resources
I share best practices
I drive continuous improvement

Inspire Wellbeing

I motivate Members to peak health
I listen to what is important to Members
I build partnerships to achieve health outcomes
I promote wellbeing as a personal habit

Radiate Compassion

I reflect sensitivity to Member preferences
I withhold judgments that may cloud decisions
I treat others as if they were me
I make iCare feel like home

Thrive Together

I celebrate the successes of shared responsibility
I lead, even when no one's looking
I honor iCare's legacy of integrity
I am an "Effectiveness Multiplier"

Quality & 5 Star Measures

By upholding the iCare mission, and by using our Core Values as our compass, we measurably improve the health of our members.

To learn more about the 5 Star measures, Pay for Performance (P4P) and about the iCare Quality Program,

Click here!



iCare's Tom Lutzow

Tom Lutzow, Ph.D., MBA
President & Chief Executive Officer

iCare's Craig Steffes

Craig Steffes, CPA
Vice President & Chief Financial Officer

iCare's Don Slowik

Don Slowik, CPA
Vice President

iCare's Bill Jensen

Bill Jensen, MBA
Vice President

iCare's Lisa Holden

Lisa Holden, RN
Vice President

iCare's Liz Bartlett

Liz Bartlett, JD
Vice President & General Counsel

iCare's Vinay Pandey

Vinay Pandey, BS
Vice President & Chief Information Officer

iCare's Mary Ellen Benzik

Mary Ellen Benzik, MD
Medical Director

iCare's Margaret Kristan

Margaret Kristan, MHA
Vice President, Long Term Care and Community Inclusion



iCare Office Locations

Independent Care Health Plan has multiple offices to better serve our members.


Important Announcement: 

On Monday, December 23, 2019, iCare's Dane County office has moved!

Our new Dane County address:
7968 Tree Lane
Madison, Wisconsin 53717

Our phone number remains the same.  Phone:  1-800-777-4376

View Locations


We Connect & We Care

At iCare, its about fostering personal connections -- with our members, in the community, and with one another!

(Click on a photo to enlarge)

Wearing red and standing together to raise awareness about heart healthiCare supports Best Buddies, who creates opportunities for  friendships, employment, leadership development, and inclusive living for people with intellectual and developmental disabilities.Thank you iCare for a day at the game!The work we do is member-focused and member-facing. We are passionate about serving our most important resource--our members!iCare's Diabetic Wellness FairEmployee recognitioniCare is proud to sponsor Milwaukee's largest, century old, most diverse farmers market!iCare celebrates Milwaukee style at the Brewers game!At the Fall iCare Make a Difference Day, we lend a helping hand to our neighbors!A home visit brings a smile to our faces and the faces of our members!Family and friends of iCare participated in the Dane County Walk to End Alzheimers, another great cause that iCare is pleased to sponsor!iCare celebrates diversity and inclusion - another reason we love working here!iCare Health Coaches and Care Coordinators partner with the IPN at a health fair.We love to work side by side with our members to provide the education and care they deserve!iCare supports Kendyn's Kause and their annual 5k Run/Walk will be Northeast Wisconsin’s prominent fundraising effort for SIDS research, education and awareness.The Care Management team educates the community at the Town Hall meeting in Dane CountyMany employees of iCare work with community partners such as the Milwaukee Overdose Response Initiative who works to fight opioid issues.The work we do is important.  Sometimes we catch the eye of the local news and can share our story and maybe inspire others along the way.  Community connections are what it's all about!Rooms R Us is awarded the iCare Provider Excellence Award for providing stellar care to our members!iCare staff on a mission for good health at the Dane County Health Fair!A night out to support our community partners.  iCare is a proud sponsor of the Sixteenth Street Community Health Centers.Staff at Milwaukee Health Fair There for our members and their loved ones--it's the iCare way!Welcome to iCare's health fair


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