Look here for provider education including webinars, videos and other resources.
Not finding what you're looking for? Find forms and other materials on the Provider Documents page.
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Provider Resource Document
Ambulance Claims
Chiropractic Claims
COVID 19 Claims & Coverage Guide
Dental Benefit Exception Guidelines (Medicare)
Diagnosis Specificity
Durable Medical Equipment/Supplies (DME/DMS) Claims
Electronic Visit Verification Guide
Hearing Claims
Home Health Claims
Hospice Claims
Long Term Care (LTC) Claims
*How to file LTC Claims Electronically
*Sample LTC Claim CSV file
Mental/Behavioral Health & AODA Claims
Personal Care Worker (PCW) Claims
PCW Claims via iCare Provider Portal
PCW vs. LTC Guide
Skilled Nursing Facility (SNF) Claims
Therapy Claims
Vision Claims
Clinical Practice Guidelines Policy
Fraud Waste and Abuse
HCBS Provider Rate Increase Updates
Links Regarding Adult Long Term Care Functional Screen
Long Term Care Residential Rate Methodology Training
Model of Care Guide
Member Rights - Family Care Partnership
Member Rights - Medicare
Member Rights - Medicaid
Provider Portal Registration Guide
Provider Portal User Guide
Provider Reference Manual - FCP
Provider Reference Manual
Advanced Directives - Power of Attorney, Living Will brochure
Nondiscrimination Notice
Notice of Privacy Practices
Ombuds Information: Hmong
Ombuds Information: Spanish
Translation Instructions for Providers and Agencies
Cultural Competency Training 1
Cultural Competency Training 2
New Provider Education
Wisconsin Department of Health Services Trainings: https://www.dhs.wisconsin.gov/wppnt/index.htm
2025 - Jan. 9: Working with Identity: Cultural Humility to Cultural Relevance
Presenter: Shawn Smith
Materials: January 9, 2025 Presentation (PDF)
Recording: Working with Identity: Cultural Humility to Cultural Reverence January 9 2025 on Vimeo
2021 - April 8: Addiction, Culture, and Implicit Biases
Presenter: Yee Xiong, MD
Materials: Presentation (PDF)
Recording: View the recording
April 22: Cultural Humility and Implicit Bias in Mental Health Care
Presenter: Erri Hewitt, Ph.D.
2022 - February 10: Suicide within the LGBTQ+ Community: Implications for Providers
Presenter: Will Hutter, PsyD, LMFT
February 10, 2022, Recording
April 14: Providing Care for Limited English Proficient Individuals: Working Effectively with Interpreters
Presenter: Shiva Bidar-Sielaff
April 14, 2022, Recording
November 10: I Don't See Color -- Real Tools for Becoming a More Culturally Responsive SUD Clinician
Presenter: Venesha Harden, CSAC, ICS
November 10, 2022, Presentation (PDF)
November 10, 2022, Recording
2023 - January 12: Culturally-Sensitive Approaches to Attachment Work with Families and Individuals
Presenter: Daniela Guerrero, MA, LPC
January 12, 2023, Presentation (PDF)
January 12, 2023, Recording
Additional Resources:
Visit X-Plain Health Encyclopedia for a library of health information and resources.
MedlinePlus brings together authoritative health information from the National Library of Medicine (NLM), the National Institutes of Health (NIH), and other government agencies and health-related organizations. Materials linked below are produced by the federal government and therefore not copyrighted.
Printable versions in English & Spanish are available on Medline Plus for the following topics (click on hyperlinks):
Health Topics - symptoms, causes, treatment and prevention for over 1000 diseases, illnesses, health conditions and wellness issues
Medical Tests – what the test is, why it is ordered, how it will feel and what results mean
Healthy Recipes – recipes for healthy meals
Videos – animated videos to explain health and medicine topics
2021 Language by County Excel doc
Limited English Proficiency Training
All Clinical Practice Guidelines recommended by iCare are based on national medical association and health organization recommendations. While not inclusive for all possible clinical guidelines, they are aligned with national STAR intitative metrics for MCO's.
ADHD in children Clinical Practice Guideline for the Diagnosis, Evaluation, and Treatment of Attention-Deficit/Hyperactivity Disorder in Children and Adolescents. Pediatrics, 2020 March; 145(3)
Childhood immunizations Centers for Disease Control and Prevention (CDC) Recommended immunization schedule for children and adolescents aged 18 years or younger, United States, 2023
Childhood preventive services American Academy of Pediatrics Recommended immunization schedule for children and adolescents aged 18 years or younger, United States, 2023
Adult immunizations Centers for Disease Control and Prevention (CDC) Recommended immunization schedule for adults aged 19 years or older, United States 2023
Primary prevention of cardiovascular disease and stroke ACC/AHA Task Force on Clinical Practice Guidelines 2019 ACC/AHA Guideline on the Primary Prevention of Cardiovascular Disease: A Report of the American College of Cardiology/American Heart Association Task Force on Clinical Practice Guidelines
Well-woman routine care The American College of Obstetricians and Gynecologists (ACOG) Recommendations for Well-Woman Care 2023
Urinary Incontinence Journal of Women’s Health Female Urinary Incontinence Evidence-Based Treatment Pathways: An Infographic for shared decision-making
Telehealth American Medical Association (AMA) Digital health implementation playbook series
Cholesterol treatment Department of Veterans Affairs Department of Defense (VA/DoD) The Management of Dyslipidemia for Cardiovascular Risk Reduction (2020)
Heart failure American Heart Association/American College of Cardiology/Heart Failure Society of America 2022 AHA/ACC/HFSA Guideline for the Management of Heart Failure: A Report of the American College of Cardiology/American Heart Association Joint Committee on Clinical Practice Guidelines
ASCVD Risk Estimator Plus American College of Cardiology ASCVD Risk Estimator Plus
Hypertension American College of Cardiology/American Heart Association/European Society of Cardiology/European Society of Hypertension Blood Pressure 2022 Harmonization of the American College of Cardiology/American Heart Association and European Society of Cardiology /European Society of Hypertension Blood Pressure/Hypertension Guidelines: Comparisons, Reflections, and Recommendations
Valvular heart disease American College of Cardiology/American Association Joint Committee on Clinical Practice Guidelines 2020 ACC/AHA Guideline for the Management of Patients with Valvular Heart Disease
Kidney disease National Kidney Foundation Guidelines and Commentaries
Palliative Care National Coalition for Hospice and Palliative Care, 2018 Clinical Practice Guidelines for Quality Palliative Care, 4th edition, 2018,
Diabetes American Diabetes Association American Diabetes Association Standards of Medical Care in Diabetes – 2023
Depression in Adolescents American Academy of Pediatrics 2018 American Academy of Pediatrics Part 1 Guideline for Adolescent Depression in Primary Care (GLAD-PC) American Academy of Pediatrics Part 2 Guideline for Adolescent Depression in Primary Care (GLAD-PC)
Depression Department of Veterans Affairs Department of Defense (VA/DoD) Managing Depression in Primary Care
Asthma Care GINA ©2023 Global Initiative for Asthma, reprinted with permission (www.ginasthma.org) 2023 Global Initiative for Asthma (GINA)
Chronic obstructive pulmonary disease (COPD) Global Initiative for Chronic Obstructive Lung Disease (GOLD) © 2023, Global Initiative for Chronic Obstructive Lung Disease (www.goldcopd.org)
Back pain Department of Veterans Affairs Department of Defense (VA/DoD) VA/DoD Clinical Practice Guideline for the Diagnosis and Treatment of Low Back Pain (2022)
Opioid guidelines Centers for Disease Control and Prevention (CDC) CDC Clinical Practice Guideline for Prescribing Opioids for Pain (CDC) 2022
Health and Human Services (HHS) HSS Guide for Clinicians on the Appropriate Dosage Reduction or Discontinuation of Long-Term Opioid Analgesics, PDF
Transgender American College of Obstetricians and Gynecologists ACOG Committee Opinion Health Care for Transgender and Gender Diverse Individuals World Professional Association for Transgender Health Standards of Care for the Health of Transgender and Gender Diverse People, Version 8
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