Look here for provider education including webinars, videos and other resources.
Not finding what you're looking for? Find forms and other materials on the Provider Documents page.
Ambulance Claims
Chiropractic Claims
COVID 19 Claims & Coverage Webinar
Diagnosis Specificity
Durable Medical Equipment/Supplies (DME/DMS) Claims
Electronic Visit Verification Claims
Hearing Claims
Home Health Claims
Hospice Claims
Long Term Care (LTC) Claims
Mental/Behavioral Health & AODA Claims
Personal Care Worker (PCW) Claims
PCW vs. LTC Guide
Skilled Nursing Facility (SNF) Claims
Therapy Claims
Vision Claims
CMS Cultural Competency Webinar
Cultural Competency Training
Clinical Practice Guidelines Policy
Fraud Waste and Abuse
iCare Model of Care Guide
Limited English Proficiency Training
Links Regarding Adult Long Term Care Functional Screen
Long Term Care Residential Rate Methodology Training
New Provider Education
Provider Reference Manual - FCP
Provider Reference Manual
Durable Medical Equipment PA Process
General PA Process
Home Health PA Process
Inpatient Notification Process
Outpatient Therapy PA Process
Skilled Nursing Facility PA and Concurrent Review Process
Urgent PA Request Process
Urine Drug Screen PA Process
Advanced Directives - Power of Attorney, Living Will brochure
Behavioral Health & AODA FAQs 2015-04-07
Code of Conduct
Nondiscrimination Notice
Notice of Privacy Practices
Letter regarding changes to Family Care Partnership Appeals and Grievances
Ombuds Information: English
Ombuds Information: Hmong
Ombuds Information: Spanish
Translation Instructions for Providers and Agencies
All Clinical Practice Guidelines recommended by iCare are based on national medical association and health organization recommendations. While not inclusive for all possible clinical guidelines, they are aligned with national STAR intitative metrics for MCO's.
Assessment of Pain in Older Persons
Asthma Management
Change in Global Asthma Management
Breast Cancer Screening
Breast Cancer Screening Final Recommendation Statement
Cardiovacular Disease Prevention
Colorectal Cancer Screening
Chronic Obstructive Pulmonary Disease (COPD)
Depression in Adults Screening Final Recommendation Statement
Diabetes- Standards of Medical Care
Diabetes - ADA
Geriatric Syndromes (Falls, Incontinence, Functional Dependence)
Hypertension Toolkit
Opioid Prescribing Guidelines
Osteoporosis (Low Bone Density) Treatment
Preventing Falls in the Elderly
Retinopathy Screening
Rheumatoid Arthritis
We'd love to hear from you! At iCare, we celebrate the successes of shared responsibility, and we're alway looking to build partnerships that achieve health outcomes. That starts with open communication, and we make it easy for you to connect with the right people.
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H2237_IC2203_M Last Update Date 9/24/20
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