Look here for provider education including webinars, videos and other resources.
Not finding what you're looking for? Find forms and other materials on the Provider Documents page.
Ambulance Claims
Chiropractic Claims
COVID 19 Claims & Coverage Webinar
Durable Medical Equipment/Supplies (DME/DMS) Claims
Hearing Claims
Home Health Claims
Hospice Claims
Long Term Care (LTC) Claims
Mental/Behavioral Health & AODA Claims
Personal Care Worker (PCW) Claims
Skilled Nursing Facility (SNF) Claims
Therapy Claims
Vision Claims
CMS Cultural Competency Webinar
Cultural Competency Training
Clinical Practice Guidelines Policy
Fraud Waste and Abuse
Limited English Proficiency Training
Links Regarding Adult Long Term Care Functional Screen
Long Term Care Residential Rate Methodology Training
New Provider Education
Provider Reference Manual - FCP
Provider Reference Manual
iCare Model of Care Guide
Durable Medical Equipment Prior Authorization Process
General PA Process
Home Health Prior Authorization Process
Inpatient Notification Process
Outpatient Therapy PA Process
Skilled Nursing Facility Prior Authorization and Concurrent Review Process
Urgent Prior Authorization Request Process
Urine Drug Screen Prior Authorization Process
Advanced Directives - Power of Attorney, Living Will brochure
Behavioral Health & AODA FAQs 2015-04-07
Code of Conduct
Nondiscrimination Notice
Notice of Privacy Practices
Letter regarding changes to Family Care Partnership Appeals and Grievances
Ombuds Information: English
Ombuds Information: Hmong
Ombuds Information: Spanish
Translation Instructions for Providers and Agencies
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