Look here for provider education including webinars, videos and other resources.
Not finding what you're looking for? Find forms and other materials on the Provider Documents page.
Ambulance Claims
Chiropractic Claims
COVID 19 Claims & Coverage Guide
Diagnosis Specificity
Durable Medical Equipment/Supplies (DME/DMS) Claims
Electronic Visit Verification Claims
Hearing Claims
Home Health Claims
Hospice Claims
Long Term Care (LTC) Claims
*How to file LTC Claims Electronically
*Electronic LTC Claims Template (please save as CSV file)
*Sample LTC Claim CVS file
Mental/Behavioral Health & AODA Claims
Personal Care Worker (PCW) Claims
PCW vs. LTC Guide
Skilled Nursing Facility (SNF) Claims
Therapy Claims
Vision Claims
Clinical Practice Guidelines Policy
Fraud Waste and Abuse
HCBS Provider Rate Increase Updates
Links Regarding Adult Long Term Care Functional Screen
Long Term Care Residential Rate Methodology Training
Model of Care Guide
Member Rights Policy - Family Care Partnership
Member Rights Policy - Medicare and Medicaid
Provider Portal Registration Guide
Provider Portal User Guide
Provider Reference Manual - FCP
Provider Reference Manual
Advanced Directives - Power of Attorney, Living Will brochure
Behavioral Health & AODA FAQs 2015-04-07
Nondiscrimination Notice
Notice of Privacy Practices
Letter regarding changes to Family Care Partnership Appeals and Grievances
Ombuds Information: English
Ombuds Information: Hmong
Ombuds Information: Spanish
Translation Instructions for Providers and Agencies
CMS Cultural Competency Webinar
Cultural Competency Training
New Provider Education
Wisconsin Department of Health Services Trainings
https://dhs.wisconsin.gov/wppnt/2023.htm
2021 - April 8: Addiction, Culture, and Implicit Biases
Presenter: Yee Xiong, MD
Materials: Presentation (PDF)
Recording: View the recording
April 22: Cultural Humility and Implicit Bias in Mental Health Care
Presenter: Erri Hewitt, Ph.D.
2022 - February 10: Suicide within the LGBTQ+ Community: Implications for Providers
Presenter: Will Hutter, PsyD, LMFT
February 10, 2022, Presentation (PDF)
February 10, 2022, Recording
April 14: Providing Care for Limited English Proficient Individuals: Working Effectively with Interpreters
Presenter: Shiva Bidar-Sielaff
April 14, 2022, Presentation (PDF)
April 14, 2022, Recording
November 10: I Don't See Color -- Real Tools for Becoming a More Culturally Responsive SUD Clinician
Presenter: Venesha Harden, CSAC, ICS
November 10, 2022, Presentation (PDF)
November 10, 2022, Recording
2023 - January 12: Culturally-Sensitive Approaches to Attachment Work with Families and Individuals
Presenter: Daniela Guerrero, MA, LPC
January 12, 2023, Presentation (PDF)
January 12, 2023, Recording
MedlinePlus brings together authoritative health information from the National Library of Medicine (NLM), the National Institutes of Health (NIH), and other government agencies and health-related organizations.
Printable versions in English & Spanish are available on Medline Plus for the following topics (click on hyperlinks):
Health Topics - symptoms, causes, treatment and prevention for over 1000 diseases, illnesses, health conditions and wellness issues
Medical Tests – what the test is, why it is ordered, how it will feel and what results mean
Healthy Recipes – recipes for healthy meals
Videos – animated videos to explain health and medicine topics
Materials linked above are produced by the federal government and therefore not copyrighted
2021 Language by County Excel doc
Limited English Proficiency Training
All Clinical Practice Guidelines recommended by iCare are based on national medical association and health organization recommendations. While not inclusive for all possible clinical guidelines, they are aligned with national STAR intitative metrics for MCO's.
Assessment of Pain in Older Persons
Asthma Management
Change in Global Asthma Management
Breast Cancer Screening
Breast Cancer Screening Final Recommendation Statement
Cardiovacular Disease Prevention
Colorectal Cancer Screening
Chronic Obstructive Pulmonary Disease (COPD)
Depression in Adults Screening Final Recommendation Statement
Diabetes- Standards of Medical Care
Diabetes - ADA
Geriatric Syndromes (Falls, Incontinence, Functional Dependence)
Hypertension Toolkit
Opioid Prescribing Guidelines
Osteoporosis (Low Bone Density) Treatment
Preventing Falls in the Elderly
Retinopathy Screening
Rheumatoid Arthritis
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H2237_IC2203_M Last Update Date 5/12/22
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