iCare News

Provider Bulletin Issue 2 2026

EXL Provider Portal Guide, Corrected Claims, Explanation of Benefits, Telehealth Services and Opting out of Claims Payment Card from InstaMed

Provider Bulletin Issue 3 2026

iCare Provider Portal Security Enhancements, Maternity Care Services Code Changes, Home Health Documentation Requirements and Skilled Nursing Criteria Reminders...

Spring 2026 FCP Dual Member Newsletter

iCare Family Care Partnership Dual Member Newsletter - Spring 2026

Provider Bulletin Issue 1 2026

iCare Provider partners, please take a look at the updates we'd like to share with you!

Q4_2025 FCP duals Member Newsletter

Provider Bulletin Q4 2025

Urgent Reminders to wrap up 2025

Provider Bulletin Issue 1 2025

Claims Processing Reminders, M8 Disclaimer, January 2025 PAL Updates, and Important Reminders for Provider Partners

BadgerCare Plus & SSI Member Newsletter - Q2 2025

FCP Medicaid Member Newsletter - Q2 2025

Provider Bulletin Issue 2 2024

Provider Bulletin Issue 4 2023

New PO Box for Claims and Review/Reopen, Home Health Care Services EVV Soft Launch, Prior Auth Changes for 2024

Provider Bulletin Issue 3 2023

inforMED News Brief - Concurrent Review has begun

Concurrent review has begun at the end of March. What does that mean for you?

Provider Bulletin Dec 2022

EVV hard launch is May 1, 2023. Please review our bulletin for more information.

InforMED News Brief #46 Wisconsin EVV

EVV for Medicaid-covered home health care services - requirement extended to 2024. Read more about Wisconsin EVV here.

InforMED News Brief #44 PA Changes to Support NCQA Accreditation

iCare Prior Authorization will be implementing changes surrounding NCQA Accreditation. Please read more here.

InforMED News Brief #42 DHS Fall Caregiver Workshops Announced

Wisconsin Caregiver Abuse and Neglect Prevention Project trainings

InforMED News Brief #40 - Provider Portal

Important information for iCare Provider Portal Users!

InforMED Provider eNewsletter Issue 3 2022

The Q3/Q4 iCare Provider eNewsletter has been emailed to iCare providers. Check it out here in case you missed it!

InforMED Provider eNewsletter Issue 2 2022

iCare/Humana welcomes Julie Strenn to iCare's Board of Directors and Kiva Gittings Graves to iCare's Executive Leadership Team; iCare's monthly Care Provider Survey; Provider Portal information, and more...

Press Release - iCare adds Strenn to Board

iCare, a wholly-owned subsidiary of Humana, has announced that Julie Strenn has agreed to join their Board of Directors, effective May of 2022. Strenn joined ODC as Executive Vice President in 2019 and has been the President/CEO of Opportunity Development Centers, Inc. (ODC) since 2021. Read full press release for more details.

InforMED News Brief #38 New Provider Portal Notice

New Provider Portal coming soon!

InforMED Provider eNewsletter Issue 1 2022

In this first issue of 2022: How to join iCare's Credentialing Committee; Margaret Kristan is elected to the Governor's Committee for People with Disabilities; Civil Rights Compliance information, and much more to help keep you informed!

Kristan Elected to Governor’s Committee for People with Disabilities

The State of Wisconsin has announced that Margaret Kristan of Independent Care Health Plan (iCare) has been elected chair of the Governor’s Committee for People with Disabilities (GCPD). iCare is a wholly-owned subsidiary of Humana Inc.

InforMED News Brief #35 COVID Vaccination Rates

InforMED News Brief #35 COVID Vaccination Rates

iCare in the News-Milwaukee County Healthy Start to provide car seats to pregnant women.pdf

WTMJ and Milwaukee Neighborhood News Service were among the media outlets that covered iCare's donation to Milwaukee Healthy Start. They are using the donation to purchase car seats for program participants. Quoted were Tony Mollica, iCare CEO/President and Meagan Bella, prevention supervisor for Milwaukee County Healthy Start.

Press Release - Health Equity in Birth Outcomes Forum

Humana and iCare, in partnership with the Urban League and United Way, present the Health Equity in Birth Outcomes Forum. It brings together experts from across the country on Sept. 15 to share insights from evidence-based programs that are working.

Provider Bulletin Issue 4 - 2021

In this edition, information on Reconsideration/Formal Appeal process, and the Waiver of Liability form; Launch of the Electronic Visit Verification (EVV) to go live January 1st; LEP and Member Rights; and iCare Care Coordination - our expert teams who manage the care of our members and what it is they provide. All this and more!

InforMED Provider eNewsletter Issue 3 2021

Provider news and updates to keep you Informed: iCare says goodbye to Tom Lutzow, the founder, President and CEO of iCare after 27 years; Behavioral Health and AOD Service Collaboration; Provider Add On Payment Program and the importance of reminding patients to have an Annual Wellness Visit; and so much more!

iCare Connect 2021 Issue 2

This edition of iCare Connect recognizes the many contributions of Tom Lutzow, explores a great relationship between a landlord, his tenants and iCare, shares the story of iCare associate Sister Liza, previews the upcoming Health Equity in Birth Outcomes Forum and more.

InforMED News Brief #30 Communication Challenges

URGENT MESSAGE regarding iCARE COMMUNICATIONS and the Prior Authorization Department

Provider Bulletin Issue 2 - 2021

New COVID-19 related diagnosis codes for claims submission, Billing code updates, and more...

InforMED Special News Brief iCares New CEO

iCare welcomes new CEO Tony Mollica!

InforMED News Brief #27 PPE Grant Application

Grant funds are available to partially offset past, current and/or future costs for personal protective equipment (PPE) for residents and staff resulting from the COVID-19 pandemic.

InforMED Provider eNewsletter Issue 1 2021

This issue shares all the ways the iCare website can be a resource for our providers. For education on claims, prior authorizations, COVID updates and more! This month shares a blog by iCare's VP of Accountable Care, Lisa Holden, about what medical professionals need to know about the CAHPS survey.

InforMED News Brief #25 - iCares New Urine Drug Screen Policy

Please review iCare's New Urine Drug Screen Policy here