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Prior Authorization


PA Forms Services Requirements

PA Documents


In an increasingly complex health care environment, iCare is committed to offering solutions that help health care professionals save time and serve their patients. The prior authorization process is in place to assure iCare members receive the appropriate level of care and to mitigate potential fraud, waste, and abuse.

iCare Prior Authorization

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Updates from iCare’s Prior Authorization Department

Please note: Starting 04/01/2024, the PA Department will no longer be reviewing Authorization requests that are received more than 14 days after admission.  The PA Department will respond to the request with our Retro Authorization Administrative Denial.


Prior Authorization Forms

The PA department has changed the Prior Authorization Request Form for DME, DMS, and Outpatient Procedures to include some critical information that will assist in the proper and accurate entry of an authorization request.

We hope these changes will make the form easier to use and will lead to better completion with less phone calls to determine incorrect or missing information.  Use the forms here to submit a prior authorization request. 

Outpatient PA Form   Inpatient PA Form   Subacute PA Form    


Prior Authorization List (PAL)

Current PAL (pdf)      Current PAL (excel)

The PDF can be searched using the F5 option and the excel version of this document can be filtered by category, code, or description.

To prevent disruption of care, iCare does not require prior authorization for basic Medicare benefits during the first 90 days of a new member's enrollment for active courses of treatment that started prior to the enrollment. iCare may review the services furnished during that active course of treatment against permissible coverage criteria when determining payment.


The Prior Authorization Department has added new codes:

*Effective 3/01/24, the following codes will be added to the list requiring PA:

DME:  E0766

Med/Surg-Misc Supplies and Devices:

A2022, A2023, A2024, A2025

Orthotics/Prosthetics: L5991

CAR-T Therapy:

XW033M7, XW033N7, XW043C7, XW033K7, XW043H7, XW043K7, XW043L7, XW043M7, XW043G7, XW033J7, XW033H7, XW033C7, XW043N7, XW033G7, Q2053, Q2042

These forms and other provider documents can be found under Provider Documents.

Please reach out to the Prior Authorization Department with questions by calling 1-855-839-1032 or emailing

Personal Care Workers & PC Screening Tool

ForwardHealth requires persons who are requesting authorization for personal care (PC) service to complete and submit the Personal Care Screening Tool. 


Personal Care Worker fillable form                  Personal Care Screening Tool              PC Screening Tool Instructions


These documents and others can also be found on the Prior Authorizations Documents page.


Services and Procedures Requiring Prior Authorization/Utilization Management Review

Prior authorization is required for:

  • Behavioral Health or Medical Admissions to an Inpatient Hospital
  • Admission to a subacute facility (Skilled Nursing Facility, Long Term Acute Care Hospital, Inpatient Rehabilitation Facility)
  • Home health care services
  • Hospice
  • Select durable medical equipment
  • Select procedures
  • Outpatient physical, occupational, and speech therapy & cardiac and pulmonary rehabilitation
  • Transplants
  • Referrals
    • For second (or addition) opinions
    • Referrals to non-participating providers outside of the member’s home state
  • For Non-Medicaid certified Providers –All Services other than Emergency Services
  • All Category III procedure codes
  • Long term care services covered under iCare’s Family Care Partnership Program also require a service authorization request from the Interdisciplinary Team.

Please note that supporting clinical documentation is required for all prior authorization requests in order to determine medical necessity. Incomplete prior authorization requests may delay processing. iCare will not retro authorize services rendered prior to the submission of a prior authorization request.

For information about Pharmacy Part D prior authorizations, coverage determinations or formulary exceptions, visit the Drug Coverage Information for Providers page.

For authorization requirements, visit the Authorization Requirements page. 


Should you need to file a formal complaint:    Submit a CMS complaint form online 


Last Updated 2/20/24


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