Non-emergency medical transportation (NEMT) is available through the DHS NEMT manager. The NEMT manager sets up and pays for rides to covered services for members who have no other way to receive a ride. Non-emergency medical transportation can include rides using:
Public transportation, such as a city bus
Special medical vehicles
Other types of vehicles, depending on the type of ride you need.
Also, if you use your own vehicle for rides to and from your covered vistits, you may be paid back for miles.
Book rides at least two days before your visit. You can book a routine ride by calling the NEMT manager at 1-866-907-1493 (or TTY 1-800-855-2880), Monday through Friday, from 7:00 a.m. until 6:00 p.m. You may also book rides for urgent visits. A ride to an urgent visit will be provided in three hours or less.
iCare partners with dental network DentaQuest to provide residents of Kenosha, Milwaukee, Ozaukee, Racine, Washington, and Waukesha counties with all covered dental services, but you must go to DentaQuest dentist.
See the iCare Medicaid SSI Provider Directory for your region or call DentaQuest at 1-888-291-3760 or iCare at 1-800-777-4376 for the names of our in-network dentists.
As a member of iCare, you have the right to a routine dental visit within 90 days of your request either in writing or over the phone to the iCare Customer Service at 1-800-777-4376. If you have a dental emergency, you have the right to obtain treatment within 24 hours of your request. A dental emergency is a need for fast dental services to treat severe dental pain, swelling, fever, infection, or injury to the teeth. If you are having a dental emergency:
1. If you already have a dentist who is with DentaQuest:
- Call the dentist’s office.
- Tell the dentist’s office that you or your child is having a dental emergency.
- Tell the dentist’s office what the exact dental problem is. This may be something like a severe toothache or swollen face.
- Call iCare or DentaQuest if you need help with getting a ride to or from your dental visit.
2. If you do not have a dentist who is with DentaQuest:
- Call DentaQuest or iCare. Tell us that you or your child is having a dental emergency. We can help you get dental services.
- Tell us if you need help with getting a ride to or from the dentist’s office.
For help with a dental emergency, call iCare at 1-800-777-4376 or DentaQuest at 1-888-291-3760.
If you live in a county that is not listed, you may get dental services from any dentist willing to accept your ForwardHealth ID card. Your dental services are provided by the State, not iCare or DentaQuest.
iCare provides covered vision services, through National Vision Administrators (NVA).
Eye doctors in the NVA network may provide medical and routine vision care including eyeglasses. Some limits apply.
For more info about NVA’s provider network or vision coverage, call NVA at 1-888-287-0116 or iCare at 1-800-777-4376.
You may get a prescription from an iCare provider network doctor, specialist, or dentist. You can get covered prescriptions and certain over-the-counter items at any pharmacy that will accept your ForwardHealth ID card. You may have co-payments or limits on covered medications. If you cannot afford your co-payments, you can still get your prescriptions. Ask your doctor or pharmacist about medication limits.
Behavioral Health and Substance Abuse
iCare provides behavioral health and substance abuse (drug and alcohol) services to all members. If you need these services, call your primary doctor or our Behavioral Health team at 1-800-777-4376 , x 3067. If you need help fast, you can call our 24-Hour Nurse Line at 1-800-679-9874, which is open seven days a week. All services provided by iCare are private.
We provide private family planning services to all members, including minors. If you do not want to talk to your primary care doctor about family planning, call our Customer Service at 1-800-777-4376, extension 3066. We will help you choose an iCare family planning doctor who is different from your primary care doctor. We encourage you to get family planning services from a iCare doctor so that we can better coordinate all your health care. You can also go to any family planning clinic that will accept your ForwardHealth ID card, even if the clinic is not part of iCare.
If you are planning on becoming pregnant in the next year, check out info about Reproductive Life Planning and Text4Baby programs on our Family Planning page.
Chiropractic services are a covered benefit under the State of Wisconsin Medicaid SSI Plan. You may get covered chiropractic services from a Medicaid-enrolled provider who will accept your ForwardHealth ID card. To find a Medicaid enrolled provider:
1. Go to https://www.forwardhealth.wi.gov/WIPortal/
2. Click on the Members link or icon in the middle section of the page.
3. Scroll down and click on the Resources tab.
4. Click on the Find a Provider link.
5. Under Program, select Medicaid SSI. Or, you can call ForwardHealth Member Services at 1-800-362-3002.
Podiatry (foot care)
iCare covers Podiatry: care of the feet and ankles. Many members who use podiatry services may be interested in canes, walkers and other durable medical equipment. To locate durable medical equipment providers near you, visit the Find a Provider page. Under “Specialty”, select “Durable Medical Equipment and Supplies.”
This benefit provides comfort and support for persons in the last stages of life due to illness, and their families. Note that Nursing home room and board is not a hospice service.
Home Health & Personal Care
Medically-needed home health services (skilled nursing, home health aide, and therapy) are covered following your inpatient hospital stay, if ordered by the doctor. However, you need prior authorization from iCare for this benefit. Please call us at 1-800-777-4376 for approval.
Each fall, iCare helps our members receive flu shots. A yearly flu shot is one of the best ways to protect your health and the health of your friends and family. Getting a flu shot is a good idea for most people. It’s even more vital for children, people with asthma or diabetes, and adults over age 50 to receive the shot.
iCare and the Centers for Disease Control and Prevention recommend that women age 40 and older have a mammogram each year. A mammogram is an x-ray of the breast used to examine breast tissue. It is one of the best ways to detect breast cancer. Please call iCare at 1-800-777-4376 to find out more about this program.