Who We Are
iCare provides managed care coverage for approximately 35,000 people. iCare has been securing the wellness of people with complex conditions for over two decades. For more about iCare’s mission, core values and leadership, visit the About page.
Where We Are
Since iCare began in 1994 with one plan serving one Wisconsin county, iCare now offers multiple unique plans, serving over 40 counties in Wisconsin and Illinois.
iCare Medicare Plan Service Area
Aurora CompleteCare Service Area
iCare Medicare Advantage Plan Service Area
iCare Family Care Partnership Service Area
iCare Medicaid SSI Plan Service Area
iCare BadgerCare Plus Plan Service Area
The common thread? iCare is laser focused on serving those with low incomes and disabilities. And we’re good at it.
One reason iCare is growing in popularity among providers is that we have much in common with providers: we both serve society’s most vulnerable members and we are both incented in similar ways to continually improve outcomes.
For example, many providers place an emphasis on:
- Reducing preventable inpatient admissions and readmissions
- Appropriate use of emergency services
- Chronic disease management
- And dozens of other health measures
So does iCare, but we have learned that we are each much more effective when we work together.
To learn more about iCare’s approach to improving outcomes, visit our Quality page.
Caring for this complex population involves solving for inter-related issues rooted in medical, behavioral health and social services needs. Layer on challenges based on income, literacy, physical environments and a host of other social determinants of health, and you realize this is not an easy problem to solve.
That’s why iCare has been a leader in developing innovative programs, partnering with Community-Based Organizations, and participating in studies through National Committee for Quality Assurance (NCQA) and others to combat these issues in unique ways. NCQA accredits and certifies a wide range of health care organizations and manages the evolution of HEDIS®, the performance measurement tool used by more than 90 percent of the nation’s health plans.
iCare successfully completed the NCQA-Certified HEDIS® Compliance Audit™ in 2019.
iCare conducts our own market research and focus groups to gain insights into the needs and preferences of our members and stakeholders. Additionally, we conduct market studies of long-term care providers.
iCare also offers programs directly to providers including a provider rewards program, a Value-Based Purchasing/Shared Savings program, and board committees focused on the needs providers, members and stakeholders.
To learn more about iCare’s approach to managing care, visit the Care Management and Model of Care page.
At iCare, we work diligently to promote a positive working relationship with you; provider satisfaction is a top priority. iCare is proud to report that we have a strong provider network and have sustained positive working relationships with many of the same providers since our origination in 1994.
Providers may have support needs related to:
- Provider Contracting
- Prior Authorization
- Customer Service
Whatever your support need, Contact us. We are easy to get a hold of and enjoy maintaining personal relationships with our providers.
Any time of day or night, iCare providers have access to educational content including:
Questions or Comments?
We’d love to hear from you! Connect with us about joining iCare's Provider Network.