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iCare BadgerCare Plus Plan

Resources for members of iCare BadgerCare Plus Plan

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Important Telephone Numbers

Customer Service

1-800-777-4376 TDD/TTY 1-800-947-3529
Call 24 hours a day, 7 days a week

Nurse Advice Line

Call 24 hours-a-day, 7 days a week

Interpreter Services

English – For help to translate or understand this, please call 1-800-777-4376 (TTY 1-800-947-3529)

Spanish – Si necesita ayuda para traducir o entender este texto, por favor llame al teléfono 1-800-777-4376 (TTY 1-800-947-3529)

Russian – Если вам не всё понятно в этом документе, позвоните по телефону 1-800-777-4376 (TTY 1-800-947-3529)

Hmong – Yog xav tau kev pab txhais cov ntaub ntawv no kom koj totaub, hu rau 1-800-777-4376 (TTY 1-800-947-3529)

Choosing A Primary Care Doctor

When you need care, it is important to call your primary care doctor first. It is important to choose a primary care physician to manage all your health care. You can choose a primary care physician from the list of doctors accepting new patients. They are marked in the iCare Provider Directory.

HMO doctors are sensitive to the needs of many cultures. To choose or change a primary care doctor, call our Customer Service at 1-800-777-4376. Your primary care doctor will help you decide if you need to see another doctor or specialist. If appropriate, he or she will give you a referral. Remember, you must get approval from your primary care doctor before you see another doctor. 

Women may see a women’s health specialist, such as an Obstetrician and Gynecologist (OB/GYN) or nurse midwife, without a referral in addition to choosing from their primary care doctor.

Using Your ForwardHealth ID Card

iCare SSI Medicaid Plan and iCare BadgerCare Plus Plan members use the Forward Card as their Health Insurance ID card

This is your iCare Health Insurance Card

Your ForwardHealth ID card is the card you will use to get your health plan benefits. Your ForwardHealth ID card is your health insurance card. Always carry your ForwardHealth ID card with you and show it every time you go to the doctor or hospital and every time you get a prescription filled. You may have problems getting health care or prescriptions if you do not have your card with you. Also bring any other health insurance cards you may have. This could include any ID card from your HMO or other service providers. If lost or stolen, call 1-800-362-3002.

FREE 24/7 Nurse Advice Line

As an iCare  member, you can talk to a Nurse any time, day or night. A caring nurse can help you make smart decisions about your health.

NurseAdvice Line can give you peace of mind and help when you:

• Wonder whether you need to book a visit

• Need info about drugs, medical tests, or procedures.

• Want to learn how to take care of a new or chronic condition.

• Want to find ways to talk more effectively with your healthcare provider.

• Have questions about how you or your family can stay healthy.

You can call 1-800-679-9874 24 hours a day, 7 days a week!


Get The Care You Need

Urgent Care

Urgent care is care you need sooner than a routine doctor’s visit, but it is not emergency care. Some examples of urgent care are:

  • Bruises
  • Minor burns
  • Minor cuts
  • Most broken bones
  • Most drug reactions
  • Bleeding that is not severe
  • Sprains

You must get urgent care from iCare doctors unless you first get our approval to see a non-iCare doctor.

Emergency Care

Emergency care is care needed right away. Some examples are:

  • Choking
  • Long or many seizures
  • Serious broken bones
  • Severe burns
  • Severe pain
  • Severe bleeding
  • Heart attack
  • Poisoning
  • Suspected stroke
  • Trouble breathing
  • Passing out


If you need emergency care, try to go to an iCare provider for help. If your condition cannot wait, go to the nearest provider (hospital, doctor, or clinic). Call 911 or your local police or fire department emergency services if the emergency is very severe and you are unable to get to the nearest provider.

If you must go to a non-iCare hospital or provider, call iCare at 1-800-777-4376 as soon as you can and tell us what happened.

Remember, hospital emergency rooms are for true emergencies only. Unless you have a true emergency, call your doctor or our 24-hour emergency number at 1-800-777-4376 before you go to the emergency room. If you do not know if your illness or injury is an emergency, call our Nurse Advice Line at 1-800-679-9874. Call 24 hours-a-day, 7 days-a-week. We will tell you where you can get care.

Care When You Are Away From Home

Follow these rules if you need medical care but are too far away from home to go to your regular primary care doctor or clinic:

For true emergencies, go to the nearest hospital, clinic, or doctor. Call iCare at 1-800-777-4376 as soon as you can to tell us what happened.

For urgent or routine care away from home, you must first get approval from us to go to a different doctor, clinic or hospital. This includes children who are spending time away from home with a parent or relative. Call us at 1-800-777-4376 for approval to go to a different doctor, clinic or hospital.

If you Move

If you are planning to move, contact your current Income Maintenance (IM)  agency. If you move to a different county, you must also contact the IM agency in your new county to update your eligibility.

If you move out of iCare’s service area, call the HMO Enrollment Specialist at 1-800-291-2002. The HMO Enrollment Specialist will help you choose a new HMO that serves your new area.

Visit this map of Income Maintenance Agencies in Wisconsin to view their addresses and contact info.

Health and Wellness Resources

Visit our Health and Wellness Resources page for info about help quitting smoking and the prevention of Breast Cancer, Diabetes, Heart Disease and more.


Visit our Events Calendar, where you can find out the latest local health events and happenings iCare will host or take part in. Check back each month to find out what’s going on near you.

Know When to Get Shots

Visit our Immunization Schedule page, where you can find recommended shots for you and your family.

Find Important Documents and Info

Visit our Member Documents page, where you can find a library of all the documents you’ll ever need. View all documents or Sort and Filter by plan, or by keyword, to make it easy to find what you are looking for.

When You May Be Billed for Services

When You Have Questions or Problems

Learn more about BadgerCare Plus Covered Services and Copays

Please review your Member Handbook for a complete description of covered services.

iCare BadgerCare Plus Plan Member Handbook

iCare SSI Medicaid Plan Member Handbook

Resources for Moms, Dads and Caregivers

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Are you planning on becoming pregnant in the next year?

Whether or not you want to become pregnant, you should learn about iCare's Family Planning services. Then, let’s get you connected to a provider. Call iCare to speak to a care coordinator about the Reproductive Life Plan (RLP) at 1-800-777-4376 x 3066. A Reproductive Life Plan will help you set your own goals and prepare you for when you are ready to become pregnant. 


What is text4baby?

If you are pregnant or have a baby under one year, you can sign up to receive FREE text messages on pre-birth care, infant care, and more.

You'll receive three text messages each week, timed to your due date or your baby’s first birthday. Messages begin during your pregnancy and go through your baby’s first year. You’ll get info on pre-birth and infant care, immunizations,  milestones, nutrition, oral health, quitting smoking, safely, and more.

All messages you receive from text4baby are free! Even if you don't have a text messaging plan, you can get these messages at no cost. lf you have limited texting per month, text4baby won't take away from your total number of messages. All major U.S. mobile phone companies are participating in text4baby. To see a full list, visit

You can also learn more about Text4Baby on our Family Planning page. 


What about Care During Pregnancy and After Delivery?

If you become pregnant, please let iCare and your income maintenance (IM) agency  know right away, so that you may get the extra care you need. You may qualify for the iCare for Mom and Baby Program, a Free program offered to iCare’s members.  You may also be interested in info on Family Planning

You must go to an iCare hospital to have your baby. To determine which hospital you will be having you baby, talk to your iCare provider. Do not go out of area to have your baby unless you have iCare's approval. Your iCare provider knows your history and is the best doctor to help you.

Our goal is to help you have a healthy pregnancy and a good birthing experience. Talk to your Care Coordinator today at 1-800-777-4376 extension 3066 to see if the iCare for Mom and Baby Program is right for you.

Resources for Childless Adults

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What is a Care Evaluation/Health Risk Survey?

As a member of iCare, you may be asked to talk with a trained staff member about your health care needs. We will contact you within the first 60 days of your being enrolled with iCare. We will schedule a time to talk about your medical history and the care you need. 

Rewards: You may be able to earn gift cards or other rewards for completing assessments. To learn more or to schedule, call 1-800-777-4376, x 4774.


Does iCare offer a program to help members who have just come out of the hospital?

When you come home from the hospital, there are things you can do that could help you stay healthy and at home.

Follow to Home is a program special to iCare.  It will help you stay at home. We will ask you some questions to learn your risk for going back to the hospital. If you qualify for Follow to Home, we work with you and a home health agency to create a plan for you based on your needs to try to prevent a return trip. Learn more about Follow to Home


Does iCare offer a Chronic Disease Management program?


Some conditions require extra attention. That’s why many iCare BadgerCare Plus members join the Chronic Disease Management Program (CDMP) to help them effectively manage diseases such as:

  • Hypertension
  • Coronary Artery Disease
  • Congestive Heart Failure
  • Chronic Obstructive Pulmonary Disease
  • Diabetes Mellitus

Each member will be work with a nurse at 30 days, 90 days, 6 months and 12 months after joining iCare. 

To learn whether you can be in this program, contact your care coordinator.

IC200 V4 DHS Approved 5/19/23
Last Updated 5/19/23


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