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Family Care Partnership

iCare Family Care Partnership

Peace of mind. Good health and well-being. Independence. 

These are your goals. So, they’re our goals too. 


Added Benefits Self-Directed Supports Part D Drugs 

How to Enroll 

Prior Authorization  Medicaid-Only Prior Authorization

Main Content

Keep your Medicaid Coverage

BadgerCare Plus, Medicaid SSI and Family Care Partnership Medicaid renewals are back. Don’t risk losing your Medicaid coverage. Watch your mailbox. Read the letters. Act by the deadline. 


Learn the next steps here

iCare Family Care Partnership (FCP) (HMO D-SNP) is a Medicare and Medicaid health and long-term care (LTC) program designed to meet the long-term care needs of frail older adults and adults who have physical, intellectual or developmental disabilities. 

The iCare Family Care Partnership team includes a nurse practitioner, registered nurse, care manager, and people you choose to include. They will work with you to help you live as independently as possible, so you can remain connected with family, friends and your community.

2024 Added Benefits

iCare Family Care Partnership members who have Medicare and Medicaid receive added benefits as part of a Medicare Advantage Dual-Eligible Special Needs plan. These extra benefits are included in the the iCare Family Care Partnership's Partnership Program (HMO D-SNP) and are in addition to the regular benefits you get from Medicaid and Original Medicare.

The best part: You do not need to give up the Medicaid and Original Medicare benefits you already get when you enroll in this plan.

Learn More About Each Added Benefit available through the iCare Family Care Partnership Program (HMO D-SNP)

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Hearing - NEW! Non-Medicare Covered Benefit

  • $0 copay for routine hearing exams up to 1 every year.
  • $0 copay for follow-up provider visits up to unlimited per year.
  • $0 copay for each Advanced level hearing aid up to 1 per ear every 3 years.
    • Note: Includes 80 batteries per aid and 3 year warranty. 
  • Unlimited follow-up provider visits during first year following TruHearing hearing aid purchase.
Added Dental Benefits


iCare includes preventive and comprehensive dental benefits in your plan with no monthly dental premium and a $4,000 maximum coverage limit per calendar year. You must use dentists and dental specialists in the iCare dental network, DentaQuest. To find a dentist call
DentaQuest's Customer Service at 1-800-508-6758 (TTY: 711). You can also call iCare Customer Service at 1-800-777-4376 or your Care Coordinator. If you have access to the internet, you can find a dentist by using the "Find a Provider" tool on the iCare web site at These added benefits are included in the plan at no cost to you:

$0 Co-pay for Preventive Care
» Oral Exams — Up to three (3) per calendar year, includes emergency diagnostic exam up to one (1) per year, and
periodic oral exam up to two (2) per year.
» Prophylaxis (Cleaning): Includes periodontal maintenance up to four (4) per year and prophylaxis (cleaning) up to two (2) per year.
» Fluoride Treatment: Up to two (2) per calendar year.
» Dental X-rays include bitewing x-rays and intraoral x-rays up to one (1) set(s) per year, and panoramic film or
diagnostic x-rays up to one (1) every 5 years.

$0 Co-pay for Comprehensive Care
» Non-routine Services: Two (2) visits included every year.
» Diagnostic Services: One (1) visit included every 3 years.
» Restorative Services: Include fillings up to unlimited per year, re-cementation of crown and re-cementation of dentures up to one (1) every 5 years, crown up to one (1) per tooth per lifetime.
» Endodontics: Include root canal, root canal retreatment up to one (1) per tooth per lifetime.
» Periodontics: Include scaling and root planning (deep cleaning) up to one (1) per quadrant every 3 years, scaling for moderate inflammation up to one (1) every 3 years.
» Extractions: Surgical extractions are covered; Unlimited per year.
» Prosthodontics, Other Oral/Maxillofacial Surgery, Other Services: Include partial dentures and complete dentures up to one (1) set(s) every 5 years, denture adjustment, denture reline, denture repair, denture rebase, tissue conditioning up to one (1) per year, occlusal adjustments up to one (1) every 3 years, oral surgery up to two (2) per year, and bridges up to one (1) every 5 years.

There may be limits on how much the plan will provide. Please contact us for more information.

Added Vision Benefits


There's no monthly vision premium and you can choose from an extensive network of National Vision Administrators (NVA) care providers.

Our added vision benefit provides you with these services in 2024:
» $50 combined maximum benefit coverage amount per year for routine exam.
» $400 combined maximum benefit coverage per year for contact lenses or eyeglasses (lenses and frames) and/or fitting for eyeglasses (lenses and frames).

Eyeglass lens options may be available with the maximum benefit coverage amount up to one (1) pair per year.

Maximum benefit coverage amount is limited to one time use per year.

Please refer to your iCare Medicare Plan Evidence of Coverage or EOC for more information or call your Care Coordinator. You can also call iCare Customer Service at 1-800-777-4376 (TTY: 711).

There may be limits on how much the plan will provide. Please contact us for more information.

You must use National Vision Administrators (NVA) network providers for your Medicare vision benefit. If you have a vision network question or need help finding a provider, call the NVA Customer Service Department 24/7/365 at 1-888-287-0116 (TTY: 711). You can also visit or use the “Find a Provider” search tool on the iCare website

Acupuncture - Medicare Covered Benefit

$0 copay for acupuncture for chronic low back pain visits up to 20 visit(s) per year.

Healthy Options Allowance

iCare Family Care Partnership members have the freedom to spend a $150/month allowance on the approved products and services you need with the iCare Spending Account Card!

In 2024, members have the freedom of ONE wallet on ONE card with the $150/month Healthy Options Allowance*. Watch for your Spending Account Card and OTC catalog in your mailbox. Be sure to read the information on the card carrier, including the instructions on how to activate your new card, so you'll be ready when it's time to purchase eligible items and services.

Learn more about the Healthy Options Allowance below!

*Allowance amounts cannot be combined with other benefit allowances. Limitations and restrictions may apply.

Part D Prescription Drug Benefits

$0 RX Copay Benefit applies if you receive "Extra Help".

  • You will pay the following:
  • Deductible: $0
  • Co-payment during the Initial Coverage Stage:

For retail and mail-order pharmacy with standard costsharing: 

  • All Plan-Covered Part D Drugs: $0

$0 Rx Copay Benefit does not apply if you do not receive “Extra Help.”You will pay the following:

  • Deductible: $545 except for covered insulin products and most adult Part D vaccines.
  • Coinsurance during the Initial Coverage Stage:
    • All Plan-Covered Part D Drugs:
      • You pay 25% per prescription except for each covered insulin, you will pay $35 per month supply.

Cost shares apply to a 1-month and 3-month supply. Drug Tier 5 is limited to a 1-month supply.


For more information about Part D Prescription Drug coverage benefit, please see the Summary of Benefits.


Wellness and Health Care Planning

As an iCare member, you have access to an online advance care planning resource called Five Wishes. This resource helps you to create an advance directive where you can combine the elements of a living will, medical power of attorney, do not attempt resuscitation, and an organ donation form.

Healthy Options Allowance

iCare Medicare Plan (HMO D-SNP) members and iCare Family Care Partnership (HMO D-SNP) members have the freedom to spend a $150/month allowance on the approved
products and services you need with the iCare Spending Account Card!

Buy healthy foods, OTC products, living support such as rent, utilities and internet and much more!

Spending Account Card for OTC, Healthy Foods and more!
Learn More!

How to ask for a Benefit or Service


Contact Us

For full information on iCare Family Care Partnership benefits, call our Customer Service Department at 1-800-777-4376 (TTY 1-800-947-3529) 24 hours-a-day, 7 days-a-week (office hours: Monday-Friday, 8:30 a.m. to 5:00 p.m.).

More Help

Help with your Drugs
iCare has a fully-staffed pharmacy support department. They can help members with pharmacy referrals.  They help you know how to take medicines right. They answer questions and more! Speak with your Care Management team to connect you with an iCare Pharmacist.

Healthy Links
Interested in healthy living tips for people with special needs, and other valuable resources?  Visit Health and Wellness.

Community Help
Everyone needs help from time to time.  Community Help is a guide to resources right in the cities and towns that iCare serves.

After-Hours Service
If your condition is severe, go to the nearest emergency room (ER). If you are unable to get to the ER, call 911. For after-hours urgent or emergent care inquiries, please call us at 1-800-777-4376 (TTY 1-800-947-3529) and follow the prompts to get you in contact with a member of the Family Care Partnership care team.

Emergency response
If you have a health-related emergency or urgent issue, go to the nearest emergency room or call 911. If you are still in need of assistance, call us and we will immediately connect you with someone who will respond.

Customer Service
Questions? Call 1-800-777-4376 (TTY: 1-800-947-3529), 24 hours a day, 7 days a week for more information. Our office hours are Monday – Friday, 8:30 a.m. – 5:00 p.m.

Find a Provider

Looking for a hospital, doctor or other provider in iCare’s broad network?

Find a Provider

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