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iCare Medicare Member Rights & Responsibilities


Your Rights

  • We must provide information in a way that works for you (in languages other than English, in Braille, in large print, or other formats, etc.)
  • We must treat you with fairness and respect at all times
  • We must ensure that you get timely access to your covered services and drugs
  • We must protect the privacy of your personal health information
  • We must give you information about the plan, its network of providers, and your covered services
  • We must support your right to make decisions about your care
  • You have the right to make complaints and to ask us to reconsider decisions we have made

Your Civil Rights

iCare provides covered services to all eligible members regardless of the following:

  • race
  • color
  • national origin
  • age
  • disability
  • sex
  • sexual orientation
  • gender
  • gender identity
  • ancestry
  • ethnicity
  • marital status
  • religion
  • language

All medically necessary covered services are available and will be provided in the same manner to all members. All persons or organizations connected with iCare that refer or recommend members for services shall do so in the same manner for all members.

Your Responsibilities

  • Get familiar with your covered services and the rules you must follow to get these covered services
  • If you have any other health insurance coverage or prescription drug coverage in addition to our plan, you are required to tell us
  • Tell your doctor and other health care providers that you are enrolled in our plan
  • Help your doctors and other providers help you by giving them information, asking questions, and following through on your care
  • Be considerate
  • Pay what you owe
  • Tell us if you move
  • Call Customer Service for help if you have questions or concerns at 1-800-777-4376

For additional information about your member rights and responsibilities, please refer to the Evidence of Coverage on the Member Documents page.  

Last Updated 5/10/22




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