What if I’m having issues logging in/creating an account?
Please double check to make sure all of the information provided matches what is on your ID card. If you are still experiencing issues, you can call (877) 403-6032 for help.
How do I complete my profile?
If you see a notice that your profile is incomplete in your bell icon or dashboard, click the alert to bring you to the section that needs to be completed. If you visit “Settings”, a red dot will appear next to any section that needs to be filled out to complete your profile.
How do I view my dependents?
In the profile drop down section or on your dashboard, there is a “Add Dependent”/”Add Other User” button to take you to your “View Dependents” section. In this section, any of your dependents that are under 12 years old will automatically be viewable (listed under “Members I Can View”). To view other members, you need to request access to their accounts (the user must have registered to be viewable). Click “Request View Access” and provide member first and last name, date of birth, and member number (make sure the information provided matches what is on his/her ID card). Member account will show a pending request. Once the request is accepted, the member will show up in the “Members I Can View” section, and view will become available to toggle to.
How do I manage/stop auto-refill?
In the “Prescription List” any prescription that is eligible to place on auto-refill in the website will have an auto-refill toggle. When auto refills are on, the toggle will be shaded green. You can turn auto refill on or off using these toggles. Under certain conditions, turning on auto refill may also require you place an order for that prescription at the same time.
Additional FAQs are available on the portal and mobile app.