Medical Transportation Management (MTM) is the transportation vendor that iCare contracts with to support our members’ transportation needs.
A transportation broker is a company that helps people get rides to their non-emergency medical appointments or to other community locations.
As soon as you know you need a ride, please call MTM to schedule it. It is encouraged to call at least 48 hours prior to needing transportation to ensure successful set up
There are three options for sharing your concerns:
As always, our members can contact their Care Teams via phone at 800-777-4376 (TTY: 711) or via email at advocate@icarehealthplan.org to share any concerns or complaints.
*Be sure when outreaching about your Inclusa/iCare MTM rides, you use the contact information located on this webpage to ensure you are accessing the appropriate MTM staff to support you. MTM is the transportation broker for Inclusa/iCare members but they are also the transportation broker for the Wisconsin Medicaid NEMT program. These transportation benefits are separate and distinct programs. Each program has different MTM phone numbers, policies, procedures, eligibility requirements, provider requirements, and payment processes so it is important you use the contact information located on this webpage.
H2237_IC2203_M_DHS Approved 9/24/26
CMS Pending Approval 9/30/26
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