Your time is valuable. iCare's Provider Portal allows you to view prior authorizations, service requests, verify eligibility and view claim information for the iCare members you serve.
Getting Started
Registration can be completed with information already at your disposal using your TIN (Tax ID Number), NPI and most recent check number. Use the Facility/Group name as listed on your Explanation of Payment. iCare can also generate a one-time PIN, you can request a one-time PIN via the request button below, please include your TIN and NPI in the email. If you have checks with more than 20 claims processed your will need to request a PIN to register.
If you do not receive your PIN, please contact iCare at ProviderRelationsSpecialist@iCareHealthPlan.org for additional assistance.
If an organization chooses to assign roles for the employees, the Office Manager will need to create a user account for the users within your organization. Office Managers can set up additional users individually and invite them to register or you can create user accounts in bulk via spreadsheet upload.
The iCare Portal User Guide provides step by step instructions for registration and outlines functionalities. If you have any questions, please contact ProviderRelationsSpecialist@iCareHealthPlan.org
Use care when entering your password in the Provider Portal. If the incorrect password is attempted 3 times, your account will be locked. If you are not able to reset your own password or retrieve your forgotten password, email ProviderRelationsSpecialist@iCareHealthPlan.org. Include your Username, NPI, and your password will be reset within 24 hours. Please include your TIN and NPI in the email.
Access the Provider Portal Request PIN
Provider Portal Security Enhancements Coming Soon!
To further strengthen security and help protect provider and member information, we will soon implement multi-factor authentication (MFA) for the Provider Portal. MFA adds an additional layer of protection during sign-in by requiring users to verify their identity using more than one authentication method.
We are currently targeting implementation in August. As we move closer to the implementation date, providers will receive additional communications with more details, including the planned timeline and what to expect.
A user guide will also be provided before MFA is enabled. The guide will include information about how MFA works, along with step-by-step instructions for completing the required one-time authenticator registration.
Providers do not need to take any action at this time. Please watch for future emails with additional details and preparation steps.
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