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Educational Resources for Providers

 

Look here for provider education including webinars, videos and other resources. Click a button below to find what you need!

If you would like to provide feedback about the assistance you received from a Provider Engagement Professional, click here.

 

Training & Resources

 

Cultural Competency

Wisconsin Department of Health Services Trainings: https://www.dhs.wisconsin.gov/wppnt/index.htm 

2025 - Jan. 9: Working with Identity: Cultural Humility to Cultural Relevance

2021  - April 8: Addiction, Culture, and Implicit Biases 

  • Presenter: Yee Xiong, MD 

April 22: Cultural Humility and Implicit Bias in Mental Health Care 

2022  - February 10: Suicide within the LGBTQ+ Community: Implications for Providers 

April 14: Providing Care for Limited English Proficient Individuals: Working Effectively with Interpreters 

November 10: I Don't See Color -- Real Tools for Becoming a More Culturally Responsive SUD Clinician  

2023  - January 12: Culturally-Sensitive Approaches to Attachment Work with Families and Individuals 

 

Additional Resources

Patient Education (Spanish & English)

 

X-Plain Patient Education logo

Visit X-Plain Health Encyclopedia for a library of health information and resources.

 

MedlinePlus brings together authoritative health information from the National Library of Medicine (NLM), the National Institutes of Health (NIH), and other government agencies and health-related organizations.​ Materials linked below are produced by the federal government and therefore not copyrighted.

Printable versions in English & Spanish are available on Medline Plus for the following topics (click on hyperlinks):​

  • Health Topics - symptoms, causes, treatment and prevention for over 1000 diseases, illnesses, health conditions and wellness issues​

  • Medical Tests – what the test is, why it is ordered, how it will feel and what results mean​

  • Healthy Recipes – recipes for healthy meals​

  • Videos – animated videos to explain health and medicine topics​

 

Clinical Practice Guidelines

All Clinical Practice Guidelines recommended by iCare are based on national medical association and health organization
recommendations. While not inclusive for all possible clinical guidelines, they are aligned with national STAR inititative metrics
for MCO's.

Clinical Practice Guidelines

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Anxiety

Children and adolescents
American Academy of Child and Adolescent Psychiatry
Clinical Practice Guideline for the Assessment and Treatment of Children and Adolescents With Anxiety Disorders, 2020(opens in new window)

Adults
American Academy of Family Physicians
Generalized Anxiety Disorders and Panic Disorder in Adults 2022

Attention deficit/hyperactivity disorder

Attention deficit/hyperactivity disorder
American Academy of Family Physicians
Attention Deficit/Hyperactivity Disorder: AAP Updates for Diagnosis and Management, 2020

Attention deficit/hyperactivity disorder
American Academy of Pediatrics
Clinical Practice Guideline for the Diagnosis, Evaluation, and Treatment of Attention-Deficit/Hyperactivity Disorder in Children and Adolescents, 2019

Autism spectrum disorder

Autism spectrum disorder
American Academy of Pediatrics
Identification, Evaluation, and Management of Children With Autism Spectrum Disorder, 2020

Back pain

Department of Veterans Affairs Department of Defense (VA/DoD)
VA/DoD Clinical Practice Guideline for the Diagnosis and Treatment of Low Back Pain, 2022

Behavior or conduct problems in children

Behavior or conduct problems in children (oppositional defiant disorder)
Centers for Disease Control and Prevention: (CDC):
Behavior or Conduct Problems in Children, 2023

Bipolar disorder in adults

Bipolar disorder in adults
Department of Veterans Affairs/Department of Defense
Management of Bipolar disorder in Adults, 2023

Cardiovascular

ASCVD Risk Estimator Plus
American College of Cardiology (ACC)
ASCVD Risk Estimator Plus, 2024

Atrial fibrillation (new June 2025) 
American College of Cardiology (ACC)/American Heart Association (AHA)/American College of Clinical Pharmacy (ACCP)/Heart Rhythm Society (HRSA)   
ACC/AHA/ACCP/HRSA Joint Committee on Clinical Practice Guidelines: Guideline for the diagnosis and management of atrial fibrillation, 2023(opens in new window)

Heart failure
American Heart Association/American College of Cardiology/Heart Failure Society of America
2022 AHA/ACC/HFSA Guideline for the Management of Heart Failure: A Report of the American College of Cardiology/American Heart Association Joint Committee on Clinical Practice Guidelines(opens in new window)

Cardiovascular disease and stroke
American College of Cardiology (ACC)/American Heart Association (AHA) Task Force on Clinical Practice Guidelines
ACC/AHA Guideline on the Primary Prevention of Cardiovascular Disease: A Report of the American College of Cardiology/American Heart Association Task Force on Clinical Practice Guidelines, 2019(opens in new window)

Valvular heart disease
American College of Cardiology (ACC)/American Heart Association (AHA) Joint Committee on Clinical Practice Guidelines Task Force
2020 ACC/AHA Guideline for the Management of Patients With Valvular Heart Disease: A Report of the American College of Cardiology/American Heart Association Joint Committee on Clinical Practice Guidelines

 

Cholesterol treatment

The Management of Dyslipidemia for Cardiovascular Risk Reduction (Lipids) (2020) - VA/DOD Clinical Practice Guidelines
Department of Veterans Affairs Department of Defense (VA/DoD)

Chronic multisymptom illness

Chronic multisymptom illness (new July 2025)
Department of Veterans Affairs/Department of Defense (VA/DoD) 
Clinical Practice Guideline for the Management of Chronic Multisymptom Illness, 2021

COVID-19

COVID-19 
Infectious Diseases Society of America (IDSA) (New July 2024)
IDSA Guidelines on the Treatment and Management of Patients with COVID-19, 2025

Depression

Adolescents
American Academy of Pediatrics (AAP)
American Academy of Pediatrics Part 1 Guideline for Adolescent Depression in Primary Care (GLAD-PC), 2018(opens in new window)
American Academy of Pediatrics Part 2 Guideline for Adolescent Depression in Primary Care (GLAD-PC), 2018(opens in new window)

Depression in primary care (adults)
Department of Veterans Affairs Department of Defense (VA/DoD)
Managing Depression in Primary Care, 2020(opens in new window)

Depression across three age cohorts
American Psychological Association
APA Clinical Practice Guideline for the Treatment of Depression Across Three Age Cohorts, 2019

Diabetes

American Diabetes Association (ADA)
American Diabetes Association Standards of Medical Care in Diabetes, 2025 

Hypertension

2025 AHA/ACC/AANP/AAPA/ABC/ACCP/ACPM/AGS/AMA/ASPC/NMA/PCNA/SGIM Guideline for the Prevention, Detection, Evaluation and Management of High Blood Pressure in Adults: A Report of the American College of Cardiology/American Heart Association Joint Committee on Clinical Practice Guidelines.

American Heart Association, American College of Cardiology, 2025

Fall prevention

Fall prevention
The Task Force on Global Guidelines for Falls in Older Adults
World Guidelines for Falls Prevention and Management for Older Adults: A Global Initiative, 2022

Headache/migrane

Headache/migraine
Department of Veterans Affairs/Department of Defense (VA/DoD)
VA/DoD Clinical Practice Guideline: Management of Headache, 2023

Human Immunodeficiency Virus (HIV)

HIV
HIV.gov(opens in new window)
Adult and Adolescent Antiretroviral Agents
Adult and Adolescent Opportunistic Infections
Pediatric Antiretroviral Agents
Pediatric Opportunistic Infections
Perinatal HIV Guidelines
Caring for Persons with HIV in a disaster area
Guidance for COVID-19 and people with HIV
2024

Hypertension

Hypertension
American College of Cardiology (ACC)/American Heart Association (AHA)/European Society of Cardiology (ESC)/European Society of Hypertension Blood Pressure (ESH)
Harmonization of the American College of Cardiology/American Heart Association and European Society of Cardiology /European Society of Hypertension Blood Pressure/Hypertension Guidelines: Comparisons, Reflections, and Recommendations, 2022 

Immunizations

Adult
Adult Immunization Schedule by Age, Centers for Disease Control, 2025

Child
Recommended Child and Adolescent Immunization Schedule for Ages 18 Years or Younger 
American Academy of Pediatrics (AAP), 2026

Kidney disease

National Kidney Foundation (NKF)
Kidney Disease Outcomes Quality Initiative (KDOQI) Guidelines/Commentaries 
Evidence-based clinical practice guidelines for all stages of chronic kidney disease, 2024 

Obsessive-compulsive disorder

Obsessive-compulsive disorder  
American Psychiatric Association: (APA)

Practice Guideline for the Treatment of Patients with Obsessive-Compulsive Disorder, 2007(opens in new window)

Guideline Watch: Practice Guideline for the Treatment of Patients with Obsessive-Compulsive Disorder, 2013(opens in new window)

Treating Obsessive-Compulsive Disorder a Quick Reference Guide, 2007

Opioids

Dosage reduction
Health and Human Services (HHS) 
HSS Guide for Clinicians on the Appropriate Dosage Reduction or Discontinuation of Long-Term Opioid Analgesics, 2019 

Prescribing
Centers for Disease Control and Prevention (CDC)
CDC Clinical Practice Guideline for Prescribing Opioids for Pain (CDC), 2022 

Use in pregnancy
American College of Obstetricians and Gynecologists (ACOG)
Opioid Use and Opioid Use Disorder in Pregnancy, 2021

Oxygen therapy

Adults
American Thoracic Society (ATS)
Home Oxygen Therapy for Adults with Chronic Lung Disease. An Official American Thoracic Society Clinical Practice Guideline, 2020(opens in new window)

Reprinted with permission of the American Thoracic Society.
Copyright ®2024 American Thoracic Society. All rights reserved.
Cite: Susan S. Jacobs, Jerry A Krishnan, David J Lederer, Marya Ghazipura, Tanzib Hossain, Ai-Yui M. Tan, Brain Carlin, M. Bradley Drummond, Magnus Ekstrőm, Chris, Garvey, Bridget A. Graney, Beverly Jackson, Thomas Kallstrom, Shandra L. Knight, Kathleen Lindell, Valentin Prieto-Centurion, Elissabetta A. Renzoni, Christopher J. Ryerson, Ann Schneidman, Jeffrey Swigris, Dona Upson, Anne E Holland,/2020/American Journal of Respiratory and Critical Care Medicine/Volume 202/Issue 10/e121-e141
The American Journal of Respiratory and Critical Care Medicine is an official journal of the American Thoracic Society.

Children
American Thoracic Society (ATS)
Home Oxygen Therapy for Children. An Official American Thoracic Society Clinical Practice Guideline, 2018(opens in new window)

Reprinted with permission of the American Thoracic Society.
Copyright ®2024 American Thoracic Society. All rights reserved.
Cite: Don Hayes Jr., Kevin C. Wilson, Katelyn Kirvchenia, Stephen M.M. Hawkins, Ian M. Balfour-Lynn, David Gozal, Howard B. Panitch, Mark L. Splaingard, Lawrence M. Rhein, Geoffrey Kurland, Steven H. Abman, Timothy M. Hoffman, Christopher L. Carrol, Mary E. Cataletto, Dmitry Tumin, Eyal Oren, Richard J. Martin, Joyce Baker, Gregory R. Porta, Deborah Kaley, Ann Gettys, Robin R. Deterding, /2018/American Journal of Respiratory and Critical Care Medicine/Volume 199/Issue 3/e5-e23
The American Journal of Respiratory and Critical Care Medicine is an official journal of the American Thoracic Society.

Palliative care

National Coalition for Hospice and Palliative Care
Clinical Practice Guidelines for Quality Palliative Care, 4th edition, 2018 

Post-traumatic stress disorder

Post-traumatic stress disorder
Mangement of Post-traumatic Stress Disorder, 2023

Pregnancy

Department of Veterans Affairs/Department of Defense (VA/DoD)
VA/DoD Clinical Practice Guidelines for the Management of Pregnancy, 2023

Preventive services

Children
American Academy of Pediatrics (AAP)
Recommendations for Preventive Pediatric Health Care – Bright Futures Periodicity Table, 2025(opens in new window)

All ages (USPSTF)
United States Preventive Services Task Force (USPSTF)
USPSTF Guidelines – All Topics, 2024(opens in new window)

Well-Women routine care
Well-women

The American College of Obstetricians and Gynecologists (ACOG)
Recommendations for Well-Woman Care, 2025

Respiratory

Asthma
GINA © 2024 Global Initiative for Asthma, reprinted with permission. Available from www.ginasthma.org
2024 Global Strategy for Asthma Management and Prevention, 2024(opens in new window)

Chronic Obstructive Pulmonary Disease (COPD)
Global Initiative for Chronic Obstructive Lung Disease (GOLD)
®2025, Global Initiative for Chronic Obstructive Lung Disease, available from www.goldcopd.org(opens in new window), published in Deer Park, IL, USA.
Global Strategy for the Prevention, Diagnosis and Management of COPD, 2025 Report

 

Schizophrenia

Children and Adolescents (New July 2025)
American Academy of Child and Adolescent Psychiatry (AACAP)
Practice parameter for the assessment and treatment of children and adolescents with schizophrenia, 2019

Department of Veterans Affairs/Department of Defense (VA/DoD)
Management of First-Episode Psychosis and Schizophrenia, 2023

Sickle cell anemia

American Society of Hematology
Clinical Practice Guidelines on Sickle Cell Disease, 2024

Sleep apnea/Insomnia

American Society of Anesthesiologists (ASA) Task Force on Perioperative Management of Patients with Obstructive Sleep Apnea
Practice Guidelines for the Perioperative Management of Patients with Obstructive Sleep Apnea, 2014 

Substance use disorders

Children and adolescents 
Substance Abuse and Mental Health Services Administration (SAMHSA) Advisory: Screening and Treatment of Substance Use Disorders among Adolescents (based on TIP 31-32) 2021(opens in new window)

Adults 
Department of Veterans Affairs/ Department of Defense 
Substance use Disorders in Adults, 2021

Suicide

Youth suicide prevention
American Academy of Pediatrics
Primary and Secondary Prevention of Youth Suicide, 2020(opens in new window)

Adults
Department of Veterans Affairs/Department of Defense
Assessment and Management of Patients at Risk for Suicide 2024

Syphilis

Centers for Disease Control and Prevention (CDC)
Sexually Transmitted Infections Treatment Guidelines: Syphilis, 2021

Telehealth

Digital health implementation playbook series, American Medical Association (AMA), 2024

Transgender

ACOG statement
American College of Obstetricians and Gynecologists (ACOG) Statement
ACOG Committee Opinion Health Care for Transgender and Gender Diverse Individuals, 2024

Standard of care
World Professional Association for Transgender Health (WPATH)
Standards of Care for the Health of Transgender and Gender Diverse People, Version 8, 2023

Psychological care
American Psychological Association
APA Guidelines for Psychological Practice with Sexual Minority Persons, 2021

Urinary Incontinence

Women
Female Urinary Incontinence Evidence-Based Treatment Pathways: An Infographic for shared decision-making,
Journal of Women’s Health, 2022

Men
Lower Urinary Tract Symptoms in Men, National Institute for Health and Care Excellence (NICE), 2015

Clinical Practice Guidelines Disclaimer

To be compliant with state and federal requirements, iCare, a Humana subsidiary, provides access to medical/behavioral health guidelines from well-respected sources. Inclusion of recommendations for specific testing and/or therapeutic interventions in the guidelines does not guarantee coverage. These guidelines are not coverage criteria. Additional information about coverage criteria may be found at Humana.com/coveragepolicies and in the member’s plan benefit documents. These guidelines are not a substitute for a physician’s or other healthcare professional's clinical judgment and are not always applicable to every individual. The physician or healthcare professional and patient should work in partnership in the decision-making process regarding the patient's treatment.  

Information from the guidelines will not guarantee a specific outcome for each patient. None of the information in the guidelines is intended to interfere with or prohibit clinical decisions made by a treating physician or other healthcare professional regarding medically available treatment options for patients.   

Links to other websites are provided for your convenience only and do not constitute or imply endorsement by iCare, a Humana subsidiary, of these sites, products or services described on these sites, or of any other material contained therein. iCare, a Humana subsidiary, disclaims responsibility for their content and accuracy. 

Shared Decision Making Aids

Shared Decision Making Aids are tools for patients and clinicians  to use that provide detailed, balanced, evidence-based information about competing treatment options - National Academy of Medicine

 

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Last Update Date 2/9/24

 

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